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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE One of the worst hotels I have ever seen. There are probably by-the-hour places in seedy corners of the world cleaner than this place.
Business response:
Thank you for posting a review of your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Don't stay here! Room smelled badly of cigarettes. One burner on the stove didn't work. Sink in the bathroom didn't drain. Had to take our towels down ourselves to the front desk to be traded for clean towels, but front desk ran out of clean towels all the time. Requested housekeeping for sticky floors, but was told housekeeping only cleans the rooms once every 7 days. We also had bed bugs in the room. The hotel was dirty and the staff was not very helpful at all. Would not recommend for anyone to stay here!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
The worst The restroom had tons of little hairs on the flood, we were there 3 days and not once did housekeeping go and clean. The beds had stains on the side Of the bead covers. The staff when we arrived was nice but when we were leaving the lady on the front counter was rude inattentive, and asleep on the back. The grab and go breakfast sucks
Business response:
I apologize for the disappointing stay you had with us. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you... read more
Don't Stay Here... Dirty, Smelly accommodations smokers outside entrance staff was rude & intimidating Lazy and unwilling to provide coffee pot, etc Asking for refund
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Avoid No maid service in the rooms. No breakfast, although it was advertised, just granola bars and bad coffee. Generally dirty condition. Internet was slow. At least the plumbing worked.
Business response:
Jay, please accept my apology for not living up to your expectations during your visit. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. I am also disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I... read more
Business response:
Lydia, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Business response:
Eric, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Smoky room falling apart I never write negative reviews, but this room was so disappointing. The nonsmoking room smelled heavily of smoke with air fresheners stuck in the events. The table leg was broken and upon pulling back the covers we found a used cleaning rag in the bed. The curtains had pen marks and the headboard was dirty. It probably didn't help that stay started with disgruntled customers screaming in the lobby about their rooms not being ready. For $145 a night, I expected a bit more.
Business response:
Thank you for taking the time to evaluate your stay. We sincerely apologize for the issues you encountered with your room and regret the inconvenience it caused. We have procedures in place to keep such mistakes from happening, and these process will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. I hope you will consider a return visit to our hotel so we can provide you with a much better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.