Extended Stay America - Austin - Northwest - Lakeline Mall

Prasannta V. 

on Expedia

9 years ago

Horrible The hotel is very dirty. The room was stinking. We found a bed bug on the bed. The staff was horrible. Will never go here for sure. 

Anonymous 

on Expedia

9 years ago

Do not book this hotel My room constantly smelled like cigarette smoke. I complained to the staff and they did nothing. There are no housekeeping services until day 8 of the stay. You have to empty your own garbage and request a new garbage bag from the front desk. Guests have to turn in used towels in order to get clean towels. On the last night of my stay I could hear a dog barking in the hallway. 

Anonymous 

on Expedia

9 years ago

Close to freeway! First time at Extended Stay, value for money, clean enough 

Beatriz 

on Expedia

9 years ago

We stay at the hotel for 3 days they never clean our room or replace the towels even though we asked to change the towels 

tommy 

on Expedia

9 years ago

Never stay again Horrible night sleep. Not only a hard bed but the emergency door was right in front of out door. At least 8 times in the middle of the night, the door slamming shut made me jump out of bed. Sounded like some one was trying to open our door. The breakfast bar was a joke with its very small selection. Never stay again. 

Anonymous 

on Expedia

10 years ago

Booked a non-smoking room and got a smoking room. The floor was stained and was not very clean. 

Anonymous 

on Expedia

10 years ago

Nasty, Gross Hotel Hotel is creepy; the lobby and room were dingy, looked dirty, smelled musty and seen cockroaches in my room. A pair of men’s socks was in my room, so presuming the room was not cleaned. There was no bathtub safety strips to prevent accidents. 

Frances 

on Expedia

10 years ago

The Staff is Great, but the then you have the room The front desk staff was friendly, wonderful! (Even have gifts-glow bracelet for the kids!) However...the seemingly clean room, didn't seem so clean when I found an errant hair in the tub, (let's not forget no coffee even in the lobby, no cups in rooms, "breakfast" is granola bars and fruit you can walk out the door with") and the fleas that came out in the night that...well, I didn't KNOW they could bite people so many times!! The manager was mortified when he found out, I ... read more