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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for business travel Was put in a room that faced the back of the hotel and near elevator. Very noisy. Lot of low life folks attracted to this hotel. Not good for business stay. Witness guys buying drugs off someone at the back of the hotel.
filthy disgusting - underwear stashed behind the dresser, food on the carpet, stains on the carpet - we would never stay here again
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible The hotel is very dirty. The room was stinking. We found a bed bug on the bed. The staff was horrible. Will never go here for sure.
Do not book this hotel My room constantly smelled like cigarette smoke. I complained to the staff and they did nothing. There are no housekeeping services until day 8 of the stay. You have to empty your own garbage and request a new garbage bag from the front desk. Guests have to turn in used towels in order to get clean towels. On the last night of my stay I could hear a dog barking in the hallway.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Close to freeway! First time at Extended Stay, value for money, clean enough
We stay at the hotel for 3 days they never clean our room or replace the towels even though we asked to change the towels
Business response:
Thank you for your review. Please accept our apologies that we failed to explain our housekeeping services. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will use your comments to coach our front desk staff to ensure that we are clearly communicating our amenities during guest arrivals. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our... read more
Never stay again Horrible night sleep. Not only a hard bed but the emergency door was right in front of out door. At least 8 times in the middle of the night, the door slamming shut made me jump out of bed. Sounded like some one was trying to open our door. The breakfast bar was a joke with its very small selection. Never stay again.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.