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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was miscommunication about our room being ready when we arrived. But the manager on duty changed our room and apologized.
There was a bug (roaches) problem in my room Not unbearable I saw and killed 2 but Aside for that it was a decent enough room.
Business response:
Dear Lydell, thanks for sharing your staying at Extended Stay America and sharing feedback with us. It's so nice to know you found your suite comfortable. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The room was OK, appeared to be clean but had a strong musty odor.
Business response:
Dear William, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Great stay
Business response:
Latina, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Price
Day Visit The back of the shower head was not sealed. water sprayed everywhere but I put a towel. over it to finish my shower. Im sure that's a maintenance issue there
Business response:
Mark, thank you for posting a review of your recent stay at Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. Thank you once more for your review. Please come back and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.