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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I just got locked out by my partner...He threw out my drag clothes only...Kept everything else...The staff was very kind to a dude in a skirt with a broken heart...It was really worth the money...They let me use a coffee pot and silverware...Extra bed for someone to use so I could have company and I will miss this little place...Trying to move back from Kyle and the crazy xboyfriend...Cheers and Happy Thanksgiving -Kylee Rayne
Gina at the front desk provided excellent check-in and follow through service for towels. She made the extra effort to secure a large suite which was quiet and ensured a full night’s rest. Thank you!
Business response:
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Gina. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
The elevator wasn’t working well.
Business response:
Alma, it was a pleasure hosting your visit, and we appreciate you mentioning how much you enjoyed your stay overall. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
..
Friendly staff, room lacks amenities The lady working the front desk was awesome. Incredibly friendly and personable. The hotel itself was just okay--my main complaint is the lack of amenities. There was soap and a small bottle of shampoo, but no conditioner, lotion, hair dryer, or ice bucket. Also the towels were the smallest I've ever used--I think we only had hand towels and not bath towels. I'm glad I'm a small person because otherwise it would have been difficult to dry off!
While checking
Business response:
Durgaprasad, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,085 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.