This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While checking
Business response:
Durgaprasad, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The staff was friendly but slow. And the hole place smelt of weed. Other than that it was good . Friendly guest and location was in a good area
Business response:
Priscilla, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. We will also bring your comment to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
This location was quiet and relaxing, which is exactly what I needed for my birthday trip. The staff was safe and helpful, while also getting my accommodations together in a timely manner during check-in and chck-out.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
I liked the room was big but, it was a bit on the old side. Definitely needs a picker upper. There was no one at the front desk a few times. Would not recommend.
Business response:
Jasmin, thank you for your candid evaluation. We are glad your stay with us was enjoyable on many levels, but we regret that you felt our guest rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry to learn that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look int... read more
La primera habitación olía a algo extraño. La limpiaron 2 veces y el olor persistía. Solucionaron el problema cambiándonos de habitación.
Business response:
Thank you for your review. We are sorry for the unpleasant smell you had in your initial suite; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We understand that every detail matters and assure you that we are working to correct these concerns. On behalf of everyone here, we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.