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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This location was quiet and relaxing, which is exactly what I needed for my birthday trip. The staff was safe and helpful, while also getting my accommodations together in a timely manner during check-in and chck-out.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
I liked the room was big but, it was a bit on the old side. Definitely needs a picker upper. There was no one at the front desk a few times. Would not recommend.
Business response:
Jasmin, thank you for your candid evaluation. We are glad your stay with us was enjoyable on many levels, but we regret that you felt our guest rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry to learn that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look int... read more
La primera habitación olía a algo extraño. La limpiaron 2 veces y el olor persistía. Solucionaron el problema cambiándonos de habitación.
Business response:
Thank you for your review. We are sorry for the unpleasant smell you had in your initial suite; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We understand that every detail matters and assure you that we are working to correct these concerns. On behalf of everyone here, we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
No housekeeping
Business response:
Thank you for your review. We are sorry for the issue you had and regret the inconvenience caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Manageme... read more
Very basic, no frills. Not even a single cup to get water. Soap was so old, it crumbled & wouldnt lather to even wash my hands. We stayed for quick 5 hour night sleep, very few pillows as well.
Business response:
Aimee, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.