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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jerome, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
My stay was fine
Business response:
David, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a wonderful stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The building is starting to show some age, so don't expect the kitchen and bathrooms to be new and sparkling clean, but overall it was a great value due to the last-minute discounted price through Expedia. I was disappointed to not have any of the usual staples like a hair dryer, coffee maker, or single cup or drinking glass and the walls are thin, but the decor was modern with an upscale-look and the bed was super comfy with quality, clean bedding. It's a fair enough policy, but note that the "free" Wifi is throttled to onl... read more
Business response:
Thank you for choosing Extended Stay America. We are sorry for the smoke smell you encountered in your room; however, we are glad that our staff resolved that to your satisfaction and left a favorable impression of our hotel. We value your observations and have made a note of them. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
My stay here was 90 percent better then motel 6 in ceder park didn’t fell completely SAfty there
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Stephanie, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
I like the convenience and accessibility of the location. The staff is helpful and usually available. - the electricity was off about three hours early this morning. Itwas scary and dangerous. Tried calling front desk four times and did not get answer. Some staff involvement would have been beneficial. Very disappointed about the experience.
Business response:
Josephine, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. However, we are sorry for the unexpected power outage during your stay and regret the inconvenience caused. Your feedback will be shared with our front desk team to ensure we are consistent with our service delivery. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
Safe and comfortable It was comfortable; near many nifty businesses and convenient to get to several grocery stores/markets. Spacious and quiet, we felt safe and happy with our overall experience.
Business response:
Judyth, thank you for choosing Extended Stay America. We are glad to know you had a peaceful stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The male at front desk was not very friendly. The young lady the night prior had to give us a double in the floor that we did not want. She quoted us a rate for the time that we would stay there. When we went to pay the next morning for another day, the rate went up by over $20. We left.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations with our staff and the price. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.