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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No housekeeping
Business response:
Thank you for your review. We are sorry for the issue you had and regret the inconvenience caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Manageme... read more
Very basic, no frills. Not even a single cup to get water. Soap was so old, it crumbled & wouldnt lather to even wash my hands. We stayed for quick 5 hour night sleep, very few pillows as well.
Business response:
Aimee, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Clean rooms and safe parking.
Location & price
Business response:
Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
So- So! The room was alright for its price. Although not a ‘No Smoking’ room, the cigarette smell was in the room as well as everywhere in the hotel. The shower had a slow drain, the towels didn’t smell that great; odorless would of been sufficient. The room felt muggy. I guess they’ve had or have a problem with the inner wall plumbing pipes. The loud thumping sound they made at night kept me up. Apart from that, it was quiet and no slamming doors, that’s a plus for me.
Business response:
Thank you for sharing the specifics of your stay with us. We are glad you had a pleasant stay overall. However, we regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincer... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.