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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brittney at the front desk was very good at her job
Okay Great customer service but we experienced in our hall people smoking ciggs and other. We had a few pest issues but that is usually hard to avoid in hotels in general.
Business response:
Elida, thank you for sharing your experience at our hotel. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we are sorry for the concerns that kept your stay from being perfect. Please know, are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happ... read more
Property is located in a vicinity from where a lot of eating places areat walkable distance. Lakeline mall is like 10min walk. Also, target and all is pretty close. The property lacks the cleanliness, staff should work on that.
Business response:
Thank you for being our guest, We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We will share your concern with our housekeeping team so that corrective measures can be taken. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Friendly staff. Clean rooms. Love love the little kitchen
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I just got locked out by my partner...He threw out my drag clothes only...Kept everything else...The staff was very kind to a dude in a skirt with a broken heart...It was really worth the money...They let me use a coffee pot and silverware...Extra bed for someone to use so I could have company and I will miss this little place...Trying to move back from Kyle and the crazy xboyfriend...Cheers and Happy Thanksgiving -Kylee Rayne
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.