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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gina at the front desk provided excellent check-in and follow through service for towels. She made the extra effort to secure a large suite which was quiet and ensured a full night’s rest. Thank you!
Business response:
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Gina. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
The elevator wasn’t working well.
Business response:
Alma, it was a pleasure hosting your visit, and we appreciate you mentioning how much you enjoyed your stay overall. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
..
Friendly staff, room lacks amenities The lady working the front desk was awesome. Incredibly friendly and personable. The hotel itself was just okay--my main complaint is the lack of amenities. There was soap and a small bottle of shampoo, but no conditioner, lotion, hair dryer, or ice bucket. Also the towels were the smallest I've ever used--I think we only had hand towels and not bath towels. I'm glad I'm a small person because otherwise it would have been difficult to dry off!
While checking
Business response:
Durgaprasad, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The staff was friendly but slow. And the hole place smelt of weed. Other than that it was good . Friendly guest and location was in a good area
Business response:
Priscilla, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. We will also bring your comment to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.