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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location & price
Business response:
Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
So- So! The room was alright for its price. Although not a ‘No Smoking’ room, the cigarette smell was in the room as well as everywhere in the hotel. The shower had a slow drain, the towels didn’t smell that great; odorless would of been sufficient. The room felt muggy. I guess they’ve had or have a problem with the inner wall plumbing pipes. The loud thumping sound they made at night kept me up. Apart from that, it was quiet and no slamming doors, that’s a plus for me.
Business response:
Thank you for sharing the specifics of your stay with us. We are glad you had a pleasant stay overall. However, we regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincer... read more
Great customer service! Made my stay comfortable!
Business response:
Reyna, thank you for reviewing your experience at Extended Stay America. We are thrilled that everything went well during your stay and that our courteous associates delivered excellent service. We appreciate your praises and look forward to your return visit. Sincerely, Hotel Management
Not my top 3
Business response:
Thank you for staying with us and leaving your review. We are glad you had a pleasant stay and that you were satisfied with our accommodation and amenities. However, we regret any inconvenience you may have had. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great stay I enjoy the quietness inside the building. But I would go outside to smoke a cigarette. I felt like I had to watch my back because of all the random strangers walking around and people asking you for things.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,073 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.