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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Stephanie, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
I like the convenience and accessibility of the location. The staff is helpful and usually available. - the electricity was off about three hours early this morning. Itwas scary and dangerous. Tried calling front desk four times and did not get answer. Some staff involvement would have been beneficial. Very disappointed about the experience.
Business response:
Josephine, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. However, we are sorry for the unexpected power outage during your stay and regret the inconvenience caused. Your feedback will be shared with our front desk team to ensure we are consistent with our service delivery. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
Safe and comfortable It was comfortable; near many nifty businesses and convenient to get to several grocery stores/markets. Spacious and quiet, we felt safe and happy with our overall experience.
Business response:
Judyth, thank you for choosing Extended Stay America. We are glad to know you had a peaceful stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The male at front desk was not very friendly. The young lady the night prior had to give us a double in the floor that we did not want. She quoted us a rate for the time that we would stay there. When we went to pay the next morning for another day, the rate went up by over $20. We left.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations with our staff and the price. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Roy, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Business response:
Annett, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Asy Easy check-in and out. Nice place.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found our property well-kept and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I've been living in hotels for almost a year and the ones I've been living in haven't been all that great I'm a single mom so I can't afford much. But this hotel which is actually the second Extended Stay I have stayed at. This one definitely has been the best one I've stayed in so far.. it's clean and convenient the let's not forget about the staff that is a true definition of good hospitality. Very kind and super helpful from the moment i walked in.
Business response:
Kristi, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Tammie, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,073 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.