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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well located and reasonable in cost. Pet friendly.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are so pleased that you found us to be a good value and our pet-friendly facilities met your expectations. We are also glad our convenient location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Conditions not great Hotel is in a good area, easy access to 183 and 620. My room was dirty. Shower was not cleaned and linens had stains.
Business response:
Thank you for your review of your recent stay. We are glad you liked our convenient location. However, we apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Everything. The staff is amazing, very friendly and always ready to help.
Business response:
Thank you for staying with us at Extended Stay America. We are committed to providing our guests with impeccable service so we are glad we thoroughly spoiled you while you were here. We will be sure to share your compliments with our entire team. Thanks once more for visiting us, and we hope to see you again soon! Sincerely, Hotel Management
Not impressed with this hotel. Not clean and very smoking place.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We regret any inconvenience you had and hope to have another opportunity to welcome you back soon for a better experience. Sincerely, Hotel Management
Throughly enjoyed my stay and plan on returning to stay again in the future.
Business response:
Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Restroom vent was very loud, no option for just lighting. No dishes or coffee pot in room. Have to check out at front desk. Lots of random people hanging around outside of the hotel. Baby roach seen in restroom.
Business response:
Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your restroom. We have alerted our engineering team, and we are fixing the problem. We also apologies for the insects in your room. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We also regret any inconvenience you had due to the other guest of our property. Kindly note, as per our brand standard requirements, we keep the kitche... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 4.2 star rating with 1,058 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.