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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds were comfortable and everything was very clean. The room had a bit of a cigarette smell but not bad. Jeanna at the desk was very friendly and welcoming. The only bad for me was there was no shampoo and conditioner and also no coffee on the property. The mini kitchen was awesome...but a coffee maker with supplies would have be great.
Just The Sheets were wet/damp and a little dirty and a little pricey.
Business response:
Dear Vianni, Thank you for your feedback. We are sorry to hear about the few oversights in your room; this is certainly not the standard we aim to uphold. We also understand your concerns about the value, and appreciate you sharing your perspective. Your comments will be shared with the respective teams to ensure improvements are made accordingly. We hope you’ll consider giving us another chance for a more comfortable stay in the future. Sincerely, Hotel Management
Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to ... read more
Business response:
Dear Justine, Thank you for bringing these concerns to our attention. We sincerely regret that your experience fell short of the standard of cleanliness and comfort we strive to provide at our hotel. The issues you encountered are completely unacceptable. We take these matters seriously and have immediately escalated them to our housekeeping and maintenance teams to ensure thorough corrective actions are taken. Your feedback is invaluable, and we want to make this right. We would greatly appreciate the opportunity to regain ... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.