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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just The Sheets were wet/damp and a little dirty and a little pricey.
Business response:
Dear Vianni, Thank you for your feedback. We are sorry to hear about the few oversights in your room; this is certainly not the standard we aim to uphold. We also understand your concerns about the value, and appreciate you sharing your perspective. Your comments will be shared with the respective teams to ensure improvements are made accordingly. We hope you’ll consider giving us another chance for a more comfortable stay in the future. Sincerely, Hotel Management
Gina is a amazing!! My stay there was excellent i was greeted by Gina great hospitality great customer service came and checked on me and ask me do i need anything from before she left definitely one in a million im definitely coming back and referring my friends
Business response:
Dear Guest, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff, Gina, for their service. We appreciate your recommendation and look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
The staff was amazing
Fast and good service at the moment of registration
Business response:
Dear Yamile,Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service overall. We are thrilled to share your feedback with our team, as they always love hearing from our guests. It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management
Definitely worth the money It was ok. Kinda loud
Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to ... read more
Business response:
Dear Justine, Thank you for bringing these concerns to our attention. We sincerely regret that your experience fell short of the standard of cleanliness and comfort we strive to provide at our hotel. The issues you encountered are completely unacceptable. We take these matters seriously and have immediately escalated them to our housekeeping and maintenance teams to ensure thorough corrective actions are taken. Your feedback is invaluable, and we want to make this right. We would greatly appreciate the opportunity to regain ... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.