Extended Stay America - Austin - Northwest - Lakeline Mall

Aaron 

on Expedia

a year ago

There were bugs in the shower, the water pressure in the shower was horrible. This was my 2nd stay and it was the same then also. Only good thing was the desk clerk. He was great and very friendly. 

jesse 

on Expedia

a year ago

HORRIBLE THERE WAS NO HOT WATER/HAD TO GO TO MEETING WITH NO SHOWER/ROOM 315 NEXT DOOR WAS BLASING ROCK MUSIC SINCE 8 ALL THE WAY TO 3 AM. MANAGEMENT DID NOTHING ABOUT IT. 

Burt 

on Expedia

a year ago

The hallway was dark and smelt like curry. My room had new paint, but the shower curtain rod was hanging on by one small screw. Stains all over the lamp shade. How's in the thin blanket. Bed was like sleeping on springs. Remote control was held together with packing tape. Windows were greasy overall, terrible 

Cassandra 

on Expedia

a year ago

Terrible hotel--there's a reason it's 2-star. The sheets were stained and the overall cleanliness was unacceptable. Don't be swayed by the price or photos. We had to endure a 7 am fire drill on a Saturday morning, not once but twice. This is the dirtiest and most unkempt hotel I've ever stayed in. The entrance lobby was filthy as well. I would strongly advise against staying here. 

Shannon 

on Expedia

a year ago

More long term tenants than travelers. First room, cable was out. Moved me to another room. Barely clean, huge dead bug, bed not comfortable. You had to bring your towels/bedsheets down to the front desk to get clean ones. It's basically an apartment building for people that don't have enough for first/last months rent. Grab and go breakfast that doesn't get refilled and is gone if you don't get there in the first hour. Won't stay here again. 

Tonya 

on Expedia

2 years ago

Avoid this hotel I could not stay at this hotel. The smell throughout was just indescribable. When I got to the room, the toilet didn’t work, the room smelled even worse and I decided I was not going to stay. When I went to check out, I stood at the front desk waiting for the attendant. After awhile I called the front desk (while standing there) and still no service. When the attendant showed up, I told her I couldn’t stay here and was checking out. 

Maqbool 

on Expedia

2 years ago

My booking was from 19 to 27 Aug. I checked out on 21 August. As per property they refunded my dues to Expedia. However Expedia took all my money and didn't refund me anything. Please don't book through Expedia, it's fraud.