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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches crawling on the wall Roaches crawling on the wall.
Business response:
Dear Antoinette, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Pubes There was pubes in the sink and in the bathtub. It definitely didn’t get cleaned before I came in
Business response:
Dear Bellanca, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
There was a big white stain on the bed sham. Hair in the shower. A sandal under the bed. Socks under the bathroom sink. Overall poor condition.
Business response:
Dear Kevin, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Terrible, Musty, Carpet, The carpet was old and stunk. I will never stay at another hotel from this franchise. They need to invest in a professional carpet cleaning service.
Business response:
Dear Terrance, We apologize for the inconvenience caused by the condition of the carpet during your stay. We understand the importance of a clean and comfortable environment for our guests. Your feedback regarding the rug is valuable, and we'll address this matter with our team to ensure improvements are made. While we regret that your experience did not meet your expectations, we hope you'll reconsider and give us another opportunity to provide you with a more satisfactory stay in the future. Thank you for bringing this to ... read more
Its terrible.
Business response:
Dear Josephine, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management
Needed better maintence inspections. Shower head was spurting out water from where the head was connected to the pipe. There was lots of plumbers' tape or white putty visible, but nobody tested the connection or they would have been sprayed in the face, as I was. I don't think there was a trashcan anywhere in the room.
Business response:
Dear Gary, Thank you for taking the time to review your stay with us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered due to maintenance issues in your room. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We gen... read more
Dirty and unkept. Lobby was so dirty you could tell it had not been cleaned in months/
Business response:
Dear Cynthia, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. Your feedback is crucial, and we will address the cleanliness concerns promptly to ensure improvements. Thank you for bringing this to our attention. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience in the future. We appreciate your understanding and patience in this matter.... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.