Extended Stay America - Austin - Northwest - Lakeline Mall

TS 

on Expedia

7 years ago

First I called 5 times to ask about the late check in policy because I knew I was behind schedule. 3 times, no one answered. Then when they finally did, I was put on hold and they never returned! I finally called back a fifth time and got someone to answer me. When I arrived, no one was at the desk to check me in. I waited for 20 minutes in the lobby. They have Phone that says “call for assistance” so I did, but all it does is ring the front desk phone! What’s the point if there’s no one at the desk?! Finally after I got che... read more

Will 

on Expedia

8 years ago

Review First room no air conditioner.second room was not properly cleaned. House keeping woke us up at 9:30 am to clean room never again will I stay in that place 

William 

on Expedia

8 years ago

Would not recommend Not so friendly staff. Semi-clean room. Kitchenette with absolutely nothing it. (No dishes, cups, utensils, pots). NO COFFEEMAKER!!!! 

beverly 

on Expedia

8 years ago

If you can afford it, stay anywhere else The entire hotel is smoking. Found at least 3 roaches. Slept with the light on. 

Douglas 

on Expedia

8 years ago

Stay another place Rooms are not cleaned daily and towels, wash rag, and hand towels need to be taken to the front desk and exchanged for new ones. Overall experience was very disappointing 

Anonymous 

on Expedia

8 years ago

Flustered First when I got there the room was disgusting!!! The manager on duty moved me to another room and she was nice and apologized. Still wasn't the greatest. floor sticky, bed hard as a rock, sheets were itchy and the room smelled! NEVER WILL STAY HERE AGAIN!.. Location was great, but hotel was horrible 

Anonymous 

on Expedia

8 years ago

Giant hairball on floor in kitchen. Dresser broken and drawer falling out. Green soap swim in shower. Advertised breakfast is a tiny granola bar and tiny prepackaged muffin. 

Anonymous 

on Expedia

8 years ago

Not impressed. The big pile of dog feces at the door upon checkout pretty much summed up our stay here. 

Richard 

on Expedia

8 years ago

Below Expectations Well for starters the advertisement indicates a fully supplied kitchen and all there was were 2 knives and 2 cups. That is not by any means what I would say an average full kitchen would contain. Secondly, there was no indication that there would be a charge to have my room cleaned but luckily I read it on the pamphlet just before the cleaning person was about to begin and told him no thanks! The breakfast that was offered was no more than a serving of oatmeal and coffee, I am not wanting to diet while on ... read more