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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No way Jose! I had to call the front desk because the people above me where running track or roller skating or bowling above me. I called the front desk and the guy I spoke with told me I would have to call the police because there was nothing he could do. Whatever, sounds like he had no spine. I called the po po but you know they don't ever get in a hurry. After another hour I packed up and went to the front desk and requested to be moved to another room. My wish was granted and I was put in a room on the 4th floor. When I ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the issues you experienced during your stay.Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Additionally, we are sorry if you experienced any “unwanted visitors" in your room. Our pest control provider has serviced the hotel, and we are working to ensure pr... read more
Very loud motel with clean rooms It is a loud motel. I could hear the people in the next room cough and snore. Housekeeping started vacuuming the hallway at 7:45 a.m. on Saturday morning and even bumped the vacuum into my door a couple of times. Unbelievable. I never could get the WIFI to work and no-one answered the phone at the Front Desk when I called about it.
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
The only good thing with the hotel was the manager The room was dirty the staff was unfriendly the refrigerator wasn't cleaned the shower looked on clean but I will admit that the manager was the only reason that we decided to stay and give him a chance to clean everything up a second time
Business response:
Mike, thank you for evaluating your stay. Although you liked the service provided by our manager, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
First I called 5 times to ask about the late check in policy because I knew I was behind schedule. 3 times, no one answered. Then when they finally did, I was put on hold and they never returned! I finally called back a fifth time and got someone to answer me. When I arrived, no one was at the desk to check me in. I waited for 20 minutes in the lobby. They have Phone that says “call for assistance” so I did, but all it does is ring the front desk phone! What’s the point if there’s no one at the desk?! Finally after I got che... read more
Business response:
We truly apologize for not meeting up to your expectation and for the inconvenience you experienced. We appreciate your feedback as it tells us the areas where we need to work and take it as a training tool to improve our services going forward. We hope the positive aspects of your stay will bring you back. Sincerely, Hotel Management
Review First room no air conditioner.second room was not properly cleaned. House keeping woke us up at 9:30 am to clean room never again will I stay in that place
Business response:
Will, we are very sorry your stay did not live up to your expectations. We regret for the inconvenience you had in your rooms and the service issue you encountered with one of our departments. We have instituted additional training to our housekeeping staff to ensure they better serve our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Would not recommend Not so friendly staff. Semi-clean room. Kitchenette with absolutely nothing it. (No dishes, cups, utensils, pots). NO COFFEEMAKER!!!!
Business response:
William, it's never our intention to disappoint our guests. I also apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincer... read more
If you can afford it, stay anywhere else The entire hotel is smoking. Found at least 3 roaches. Slept with the light on.
Business response:
Thank you for taking the time to give us your constructive feedback. You are absolutely correct to expect a clean, well-maintained property, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression to the final will be impeccable and attention to detail. I will share your review with my housekeeping staff. Going forward it will show how proud we are to welcome our guests, and we hope to serve you better on a future date. Sincerely, General Manager
Stay another place Rooms are not cleaned daily and towels, wash rag, and hand towels need to be taken to the front desk and exchanged for new ones. Overall experience was very disappointing
Business response:
Thank you for your feedback. Please accept my apology for not meeting your expectations. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. I truly regret the inconvenience you had and hope you will consider us again the next time you are in this area. Sincerely, General Manager
Flustered First when I got there the room was disgusting!!! The manager on duty moved me to another room and she was nice and apologized. Still wasn't the greatest. floor sticky, bed hard as a rock, sheets were itchy and the room smelled! NEVER WILL STAY HERE AGAIN!.. Location was great, but hotel was horrible
Business response:
Thank you for sharing your feedback. We strive to provide clean and comfortable facilities for all our guests, and I am so sorry we fell short of this during your stay. I have shared your feedback with my team to be more diligent with our processes and to ensure we deliver a much better experience the next time you are in this area. We hope you will give us a chance to make a better impression. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.