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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at desk were nice. Hot water was plentiful. AC good. The problems were many. Homeless camp nearby and exits were tied open so security bad. Workers had their children and drugged out spouses camping out in lobby all evening and night. Smokers smoked in rooms, hallways, elevators, and exit doors. Room carpet had not been vacuumed in years, so cigarette ash would get all over our possessions. Bath vanity cracked thru and near to falling off. Refrigerator did not work. Bright flashing smoke detecter lit up the entire ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
There were giant water bugs coming from somewhere in the bathroom I checked in at 1130 ish and was gone 30/45 min later went to go to the front desk and there was a couple dam near fighting in hall and could not find anyone at front so I left. 77 dollars down the drain I slept in my truck and then just drove to my intended destination highly upset 😡
Business response:
We offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Jason, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worse hotel experience I’ve ever had. Most important, stayed for a week and NEVER got my room housekeeping, they would charge $10 extra per each time I asked the service. They don’t even give you clean towels, sheets, toilet paper or take out the trash. You have to go ask at the Front desk every time you need something. I tried to pay cash at the check in, and apparently they only accept cash payment on reservation of more than 7 days???? I don’t think this place care at all about the customers but just to make money and the... read more
Business response:
Please accept our sincerest apologies as you were unhappy with our hotel policies and regret the inconvenience it caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, know it is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope... read more
The hallways smelled like pot smoke and cigarettes as well as just dirty. The wallls had stains all over them. On the last night I stayed there was a man sleeping in the front entrance on the sidewalk right in front of the entrance. The hotel staff made no effort to remove the individual from the premises and guests were forced to just walk around the individual.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Room was not great, don’t recommend. House keeping entered room for repairing refrigerator but did not lock room. I lost my sun glasses.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The staff were pleasant, but the shower and the sink backed up
Business response:
Glenn, thanks for being our guest and sharing your review. We apologize for the maintenance issue which impacted your stay. Your feedback is shared with the concerned team to review and action. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.