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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Cockroach on the wall. Zero amenities. They didn't even have an ice machine
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issue you had in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please give us another opportunity to provide you with a better ex... read more
Terrible experience Cuccarouches and bugs on the room , they changed me of room trhee times and bugs and cucarochea were in every single room , altougj staff was very kind and helpful the installations are dirty an old , I gave them the trust and found a room supossedly inspected, but in the morning the wordt experience cuccaroaches on my bed. Will never comeback
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We understand the frustration and truly hope you will reconsider giving us another opportunity to serve you. Sincerely, Hotel Management
Room was dirty and had roaches. Other bugs as well. The window would only close to where there was a 1 inch gap. Would not recommend to anyone.Does not look like they have spent any money in upkeep since it was built.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Clean room except for the ROACHES!!!! The room needed to be fumigated. Numerous roaches were everywhere!!!!
Business response:
Curtis, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The staff at desk were nice. Hot water was plentiful. AC good. The problems were many. Homeless camp nearby and exits were tied open so security bad. Workers had their children and drugged out spouses camping out in lobby all evening and night. Smokers smoked in rooms, hallways, elevators, and exit doors. Room carpet had not been vacuumed in years, so cigarette ash would get all over our possessions. Bath vanity cracked thru and near to falling off. Refrigerator did not work. Bright flashing smoke detecter lit up the entire ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
There were giant water bugs coming from somewhere in the bathroom I checked in at 1130 ish and was gone 30/45 min later went to go to the front desk and there was a couple dam near fighting in hall and could not find anyone at front so I left. 77 dollars down the drain I slept in my truck and then just drove to my intended destination highly upset 😡
Business response:
We offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.