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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room used as a drug den After specifying a non-smoking room, the only available room was smoking. Annoying, but thought we could deal with it for the night--it was after midnight and we were tired. But after checking in and opening the door, we discovered that not only hadn't it been cleaned, but it had been used by junkies on an epic binge. Bed was torn apart, the floor was littered with trash and pieces of paper, used syringes (!!), broken toiletries, a cardboard box filled with the previous guests' items. The bathroom was... read more
I would not recommend property. Room was unclean, neighbors were loud and boisterous.
Business response:
Thank you for providing feedback about your stay. It was disheartening to read that we did not meet your standards. My staff and I work very to make sure every guest is happy with their stay. I am very sorry that we were not able to do that for you. please know that this is not normal for us if you could give us another chance. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Dirty Dirty room and hallway. Expensive for the condition.
Business response:
Your review has recently caught my attention. Please accept our apologies that our hotel had some cleanliness issues during your stay. Please know that this is not the norm for us and that our staff and I work very hard to make sure that every guest is happy with their stay. It is very disappointing that we were not able to do that for you. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Nasty This is one of the dirtiest,nastiest hotel I've seen in a long time,first I reserved two non smoking rooms,first thing we encountered was the elevator floor was sticking to our shoes from spilled substance,second was the first room smelled horrible like old mop water,second room smelled like a tavern with a strong foul odor of stale cigarettes,had rooms changed,first new room not the greatest but we stayed,second room really showed how well this hotel does not clean,found a tooth brush someone had put on picture frame ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our housekeeping did not meet your standards. I am so sorry that our front desk agent was confused and sent you to a couple of dirty rooms. This is definitely not a normal thing and it should not have happened to you. My staff and I work very hard at making sure that every guest is happy with their stay and the fact that we did not do this for you, makes me very sad. Please know that this issue will be discus... read more
Awful Over booked dirty place, no offer to relocate booking.
Business response:
We appreciate you letting us know about your issues with your stay. We are sorry for that we did not meet your expectations. My staff and I work very hard to try to make sure that every guest is happy with their stay, it makes me very sad that we were not able to do this for you. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
We Were Expecting Roaches To Pop Up at Any Time. The staff was friendly although they looked overworked and tired. Our room was beyond dirty and to make it worse, my wife forgot my slippers, so I couldn't take my shoes off. No way I was going to put my bare feet on that disgusting rug. This hotel looks old and very poorly maintained. And just like every hotel in Texas, they have hard water. So don't forget to bring skin lotion. The hotel has NO amenities whatsoever. No pool, no siting area, no bar, no nothing. Not much of ... read more
Business response:
Please accept our apologies that you were not happy with your stay. Still, I was happy to know that you were pleased with our staff. We all work very hard to make sure that every guest has a smile on their face while they are at the property and the fact that we did not do that for you is unacceptable.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Horrible service (overbooking) horrible! My flight landed in Austin by 2:00AM and did a reservation straight away. about 30 minutes after I got to the hotel and was told that the hotel is fully booked and I cant get the room I ordered. the receptionist admitted that they are doing over booking and I need to go to an other brunch like 20 minutes drive from the current. She also said that they don't have transportation and I have to order and pay for a taxi myself. when I asked to cancel the reservation she told me that refund... read more
Business response:
I am truly sorry for everything that happened to you at my hotel. As this hotel’s manager, I can assure you that I am going to investigate this situation and see it there was anything that we could have done better. I will do everything I can to try to make it right by you. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
Disappointed Booked a non smoking room. We were placed on the 4th floor. The smell of smoke was evident from the elevator, down the hallway, and into our room. Pet odors were extreme and the "free breakfast" is a joke.
Business response:
We appreciate you letting us know about your stay. We are sorry for this issue that you had during your stay. I will discuss your issues with our staff so we can devise a way to limit the smoke smell from penetrating the hallway and other rooms. I would really appreciate it if you could give us another chance to prove to you that we are a good place to stay. Thank you again for posting your review.
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.