This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Giant hairball on floor in kitchen. Dresser broken and drawer falling out. Green soap swim in shower. Advertised breakfast is a tiny granola bar and tiny prepackaged muffin.
Business response:
Please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are sorry for the issues you encountered in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I am also disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I truly hope this unfortuna... read more
Not impressed. The big pile of dog feces at the door upon checkout pretty much summed up our stay here.
Business response:
Thank you for taking the time to review your visit. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Below Expectations Well for starters the advertisement indicates a fully supplied kitchen and all there was were 2 knives and 2 cups. That is not by any means what I would say an average full kitchen would contain. Secondly, there was no indication that there would be a charge to have my room cleaned but luckily I read it on the pamphlet just before the cleaning person was about to begin and told him no thanks! The breakfast that was offered was no more than a serving of oatmeal and coffee, I am not wanting to diet while on ... read more
Business response:
Richard, I apologize that we failed to provide you an exceptional stay. We are disappointed to know you were not pleased with our kitchen amenities and the breakfast we offer. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manag... read more
Convenient location. Cheap cheap cheap facility I've stayed at other extended stays that were 10 times better than this one. Avoid this place unless it is about budget and only needing a place to sleep.
Business response:
Thanks for being loyal towards our brand. You are absolutely correct to expect a comfortable and stress-free stay, and I apologize we did not live up to your expectations. We will be reviewing our guidelines to provide a much better experience to every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to redeem ourselves on your next visit to our area. Sincerely, General Manager
Anywhere is better! Filthy. Had to ask for a different bedspread due to really bad stains. Called the front desk and they said it would be 45 minutes because they didn't have any clean ones. The tub/shower was so bad that we skipped it. We didn't walk barefoot on the carpet because it was filthy. The sheets were clean and we waited for the clean bedspread before going to sleep. In the morning we woke to find lots of small black bugs crawling on the kitchenette sink area. We had no food in the room which could have potentiall... read more
Business response:
We're sorry that you had some cleanliness issues with your room, and we agree this is unacceptable. We have already followed up with the head of housekeeping to investigate where we missed a step, and will take corrective action so that this does not happen again in the future. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Bed bugs and crazy people The night I arrived it was very apparent why this hotel was so cheap from the parking lot. I took a lot of time finding a parking spot that I was sure was well lit enough to deter any potential burglars, which based off the number of broken car windows in the lot seemed like a real possibility. I entered the room and was immediately disgusted. I pulled out the computer chairs in the room and there was white crusty substances all over the seat on both of them, which definitely appeared to be human a... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Down and out in the GREAT STATE of TEXAS Room wasn't cleaned, bed sheets not changed, hair in bathroom, smelled of weed in building, beer cans scattered around the outside. ABSOLUTELY 0 savings going through Hotels.com. but this is the first bad experience we have had.
overpriced my room smelled like Hot Dogs, and the smoke detector had a bright flashing light , that continued flashing during my entire stay approx every 10 seconds. bad experience really
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.