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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jason, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worse hotel experience I’ve ever had. Most important, stayed for a week and NEVER got my room housekeeping, they would charge $10 extra per each time I asked the service. They don’t even give you clean towels, sheets, toilet paper or take out the trash. You have to go ask at the Front desk every time you need something. I tried to pay cash at the check in, and apparently they only accept cash payment on reservation of more than 7 days???? I don’t think this place care at all about the customers but just to make money and the... read more
Business response:
Please accept our sincerest apologies as you were unhappy with our hotel policies and regret the inconvenience it caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, know it is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope... read more
The hallways smelled like pot smoke and cigarettes as well as just dirty. The wallls had stains all over them. On the last night I stayed there was a man sleeping in the front entrance on the sidewalk right in front of the entrance. The hotel staff made no effort to remove the individual from the premises and guests were forced to just walk around the individual.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Room was not great, don’t recommend. House keeping entered room for repairing refrigerator but did not lock room. I lost my sun glasses.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The staff were pleasant, but the shower and the sink backed up
Business response:
Glenn, thanks for being our guest and sharing your review. We apologize for the maintenance issue which impacted your stay. Your feedback is shared with the concerned team to review and action. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Tom in McKinney This hotel is quite a disappointment. The room was definitely not very clean, and a couple of things in it were not working, and were not repaired during my 3 day stay. The room had a small kitchen and the refrigerator in the room is simply gross. Also, the tray in the microwave had crusted cheese and whatever else all of it, and had obviously not been cleaned. Basically, the amenities were of the most basic nature, and nothing else. These things created a sense of worry about whatever else may be wrong, and ... read more
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Found roach in the room, and the room had a weird smell. A few undesirables hanging around the back of the hotel as well, made me nervous.
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, Hotel Management
Everybody Very nice and friendly unfortunately the kitchen area of the room very old and infested of roaches and after all they don’t even have a cup of Coffe to offer
Business response:
Julian, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another opportunity to provide you with a better... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.