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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tom in McKinney This hotel is quite a disappointment. The room was definitely not very clean, and a couple of things in it were not working, and were not repaired during my 3 day stay. The room had a small kitchen and the refrigerator in the room is simply gross. Also, the tray in the microwave had crusted cheese and whatever else all of it, and had obviously not been cleaned. Basically, the amenities were of the most basic nature, and nothing else. These things created a sense of worry about whatever else may be wrong, and ... read more
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Found roach in the room, and the room had a weird smell. A few undesirables hanging around the back of the hotel as well, made me nervous.
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, Hotel Management
Everybody Very nice and friendly unfortunately the kitchen area of the room very old and infested of roaches and after all they don’t even have a cup of Coffe to offer
Business response:
Julian, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another opportunity to provide you with a better... read more
Business response:
Michael, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
DISGUSTING!!!!! The hotel was definitely in a convenient location but the service, cleanliness and smell was absolutely terrible!!! They never once came and gave us new towels when we stayed for two nights. We had a disgusting refrigerator with old caked on food and grime all over it. My husband killed baby cockroaches in our room. And the smell was absolutely disgusting!!!! It smelled like an old bar mixed with with what we think a brothel would smell like. We will never again stay at an Extended Stay. This was the first ho... read more
Business response:
Jose, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we have shared your feedback with the concerned teams, and we’re taking corrective steps to avoid such incidents from happening again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Not so great Wood floor was dirty. Pillows were not comfortable. Arrived late. Ppl outside. Not very bright. And was a little uneasy feeling being unfamiliar with the area. No canopy to pull under to check in. Breakfast was packaged snacks and coffee. No ice machine to be found. No snack machine with bottled water in eyesight. Was issued room on. Second floor making it feel a bit safer. Not a place I would go by myself again.
Business response:
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Roaches everywhere. And room was not cleaned. Dog fur in the shower and dog food on the ground. And roaches are everywhere. Nasty.
Business response:
Alisa, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Toilet had poop stains when we arrived in our room Stove top burner had old food stuck on burners Roaches and ants Crumbs found on bed sheet No privacy Was not informed that housecleaning is only once a week And it smells terribly especially in the elevators Reasonable price but you get what you pay for.. will not return.. don’t be fooled by online photos.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room and with our service. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We truly regret the inconvenience it caused.... read more
Dirty hotel Don't stay here the rooms and the condition of the inside of the hotel is gross!!! The whole hotel is outdated and strongly recommend staying elsewhere
Business response:
Andrew, thank you for your feedback. We are sorry our hotel was not up to your expectations. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Meanwhile, we will be sure to upkeep our facilities to provide our guests with a comfortable stay. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.