Extended Stay America - Austin - Northwest - Lakeline Mall

intrepid 

on Expedia

7 years ago

Would not take CC over phone which left my crew stranded until i could physically get the with my CC.... even though i had given it to reserve the room. Room was dirty. Top of refrigerator was filthy. Smoking was apparently allowed and the entire floor reeked of stale cigarettes. 

Anonymous 

on Expedia

7 years ago

Cockroaches Says it’s a non smoking hotel but that’s all I could smell cockroaches on the bed and bathroom 

Anonymous 

on Expedia

7 years ago

Non smoking section For a non smoking hotel there sure was a lot of cigaret smoke in the air and smell lingering in the hallway.... Not to mention the bed sheets had cigarette burns in it along with other mysterious stains I have stayed in cheaper hotels that were in better Condition. 

Claudine 

on Expedia

7 years ago

It was horrible because of the terrible smell of tobacco that was in the air the whole night!! It completely prevented me of sleeping because the smell was just so unbearable and I had to cancel my reservation the next day. 

Anonymous 

on Expedia

7 years ago

Nobody at check in desk. Had to wait 45 minutes. The A/C/ Heat sounded like a jet starting up, had to turn off at night. Locked out of room the second day. The was nothing in the "Complete Kitchen". Bathroom sink leaked onto the floor. Fire alarm sounded and had to wait for the firetrucks before mallowed back in. 

James 

on Expedia

7 years ago

No way Jose! I had to call the front desk because the people above me where running track or roller skating or bowling above me. I called the front desk and the guy I spoke with told me I would have to call the police because there was nothing he could do. Whatever, sounds like he had no spine. I called the po po but you know they don't ever get in a hurry. After another hour I packed up and went to the front desk and requested to be moved to another room. My wish was granted and I was put in a room on the 4th floor. When I ... read more

Rev. Burton Bagby-Grose 

on Expedia

7 years ago

Very loud motel with clean rooms It is a loud motel. I could hear the people in the next room cough and snore. Housekeeping started vacuuming the hallway at 7:45 a.m. on Saturday morning and even bumped the vacuum into my door a couple of times. Unbelievable. I never could get the WIFI to work and no-one answered the phone at the Front Desk when I called about it. 

mike 

on Expedia

7 years ago

The only good thing with the hotel was the manager The room was dirty the staff was unfriendly the refrigerator wasn't cleaned the shower looked on clean but I will admit that the manager was the only reason that we decided to stay and give him a chance to clean everything up a second time