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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Think 2wice! Bugs on kitchen counter. Food in microwave. 2 chairs at the table were dirty. Accessible room not available. I checked in after 11 pm, so I didn't expect an accessible room. Tub was leaning toward the middle of the bathroom. Booked 1 queen bed, got 2 beds. Breakfast consisted of oatmeal packets, coffee, & granola bars. Didn't receive a reward night.
Business response:
Len, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Disappointed My reservation was over booked. Overhead front desk telling someone that they needed to get out of the room because of bed bugs.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Smokers Paradise At first glance, this place seems nice enough. It’s updated, neat and tidy, and appears clean. The major problem is with the smell, which isn’t a problem in the lobby or hallways. But as soon as I opened the door to my NON SMOKING room, I was overwhelmed by the disgusting stench of stale cigarette smoke. There is no phone in the room to call the front desk, so I went back downstairs to speak with them about it. Since it was already designated a non smoking floor, I was told that anything else would actually ... read more
Business response:
We apologize for not meeting your expectations with our facilities and for the odor issue you had in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Would not take CC over phone which left my crew stranded until i could physically get the with my CC.... even though i had given it to reserve the room. Room was dirty. Top of refrigerator was filthy. Smoking was apparently allowed and the entire floor reeked of stale cigarettes.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Shawn, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Cockroaches Says it’s a non smoking hotel but that’s all I could smell cockroaches on the bed and bathroom
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Non smoking section For a non smoking hotel there sure was a lot of cigaret smoke in the air and smell lingering in the hallway.... Not to mention the bed sheets had cigarette burns in it along with other mysterious stains I have stayed in cheaper hotels that were in better Condition.
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
It was horrible because of the terrible smell of tobacco that was in the air the whole night!! It completely prevented me of sleeping because the smell was just so unbearable and I had to cancel my reservation the next day.
Business response:
Claudine, we are so sorry the unpleasant smoke smell compromised your stay. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Nobody at check in desk. Had to wait 45 minutes. The A/C/ Heat sounded like a jet starting up, had to turn off at night. Locked out of room the second day. The was nothing in the "Complete Kitchen". Bathroom sink leaked onto the floor. Fire alarm sounded and had to wait for the firetrucks before mallowed back in.
Business response:
On behalf of our entire team, we would like to offer our apologies for our hotel not living up to your expectations with the accommodations. We do not take these concerns lightly, especially concerning housekeeping service issues. We have addressed this matter with the respective teams to determine where steps in our room inspection procedures were missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. We appreciate you being our guest and hope you will c... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.