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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had an oder and I woke up with red eyes each morning. Much more than just bloodshot.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Never again The staff was really nice, but the characters around and on property were a little questionable. The scent of foods in the hallway was overwhelming. The refrigerator in the room was old and rusty on the outside. The kitchen was overall dated, though the property itself seemed renovated. Stayed with my husband one night for what should have been a three night stay. Went and purchased my own bedding to sleep that night, because the cleanliness was questionable (I have never done that before on any trip). I did no... read more
Business response:
Thank you very much for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our housekeeping team, and steps are being taken to prevent similar mistakes going forward. We encourage you to give us another chance so we can show you our better side. Sincerely, Hotel Management
Ok for the price. Outdated. People always hanging around outside the doors. Disabled truck in the parking lot. Stayed two nights and never got our room cleaned. Would not stay there again.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Please know our top priority is the safety and security of our guests and our employees. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horribly smelling room. Dirty carpet. Weird smelling bedsheets
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness issues you encountered during your visit. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the same. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
No ice machine or ice trays. Smelled of smoke. Overfilled trash cans. Cigarette burned sheets. Rusted fridge. Used shampoo bottles. No toilet paper. Worst place I have ever stayed!!!
Business response:
Darla, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Found a roach and killed it while sleeping at 3 AM with bugs on bed and sink. Originally, I registered for 3 nights but got out after 1 night. Only reimbursed for 2 nights that I didn't stay. Also, no staff to answer calls until 8 am for checkout time. Horrible. The morning staff, Courtney Wilson, was very sincere but overall was bad.
Business response:
Ryan, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Pride of ownership lacking Foul odor and sag in the roof was a concern because we have a child.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Our room had dirty towels on the bathroom counter and used soap in the sink. The room has gross stuff on the wall and it was disgusting.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.