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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
DISGUSTING!!!!! The hotel was definitely in a convenient location but the service, cleanliness and smell was absolutely terrible!!! They never once came and gave us new towels when we stayed for two nights. We had a disgusting refrigerator with old caked on food and grime all over it. My husband killed baby cockroaches in our room. And the smell was absolutely disgusting!!!! It smelled like an old bar mixed with with what we think a brothel would smell like. We will never again stay at an Extended Stay. This was the first ho... read more
Business response:
Jose, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we have shared your feedback with the concerned teams, and we’re taking corrective steps to avoid such incidents from happening again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Not so great Wood floor was dirty. Pillows were not comfortable. Arrived late. Ppl outside. Not very bright. And was a little uneasy feeling being unfamiliar with the area. No canopy to pull under to check in. Breakfast was packaged snacks and coffee. No ice machine to be found. No snack machine with bottled water in eyesight. Was issued room on. Second floor making it feel a bit safer. Not a place I would go by myself again.
Business response:
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Roaches everywhere. And room was not cleaned. Dog fur in the shower and dog food on the ground. And roaches are everywhere. Nasty.
Business response:
Alisa, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Toilet had poop stains when we arrived in our room Stove top burner had old food stuck on burners Roaches and ants Crumbs found on bed sheet No privacy Was not informed that housecleaning is only once a week And it smells terribly especially in the elevators Reasonable price but you get what you pay for.. will not return.. don’t be fooled by online photos.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room and with our service. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We truly regret the inconvenience it caused.... read more
Dirty hotel Don't stay here the rooms and the condition of the inside of the hotel is gross!!! The whole hotel is outdated and strongly recommend staying elsewhere
Business response:
Andrew, thank you for your feedback. We are sorry our hotel was not up to your expectations. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Meanwhile, we will be sure to upkeep our facilities to provide our guests with a comfortable stay. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The room had an oder and I woke up with red eyes each morning. Much more than just bloodshot.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Never again The staff was really nice, but the characters around and on property were a little questionable. The scent of foods in the hallway was overwhelming. The refrigerator in the room was old and rusty on the outside. The kitchen was overall dated, though the property itself seemed renovated. Stayed with my husband one night for what should have been a three night stay. Went and purchased my own bedding to sleep that night, because the cleanliness was questionable (I have never done that before on any trip). I did no... read more
Business response:
Thank you very much for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our housekeeping team, and steps are being taken to prevent similar mistakes going forward. We encourage you to give us another chance so we can show you our better side. Sincerely, Hotel Management
Ok for the price. Outdated. People always hanging around outside the doors. Disabled truck in the parking lot. Stayed two nights and never got our room cleaned. Would not stay there again.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Please know our top priority is the safety and security of our guests and our employees. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.