Extended Stay America - Austin - Northwest - Lakeline Mall

Matthew 

on Expedia

8 years ago

The worst experience This hotel is dirty and disgusting. There was hair in the tub, the mirror was splattered with something, the toilet had urine and the bed was gritty with hair on the pillows I was given. It is located under a freeway and the noise kept me awake almost all night. I checked out after 1 night because I arrive so late I couldn't easily leave the first night. When I checked out I told the front desk the room was disgusting and the woman said "I know this will sound crazy, but I am not surprised.". I was shock... read more

Ken "not happy" 

on Expedia

8 years ago

Roaches They had roaches in the bathroom. The hallway stinks. The breakfast was less than good. The employees were great and helpful. The show rod was about to fall out the wall. The show water drained really slowly. The kitchen needed upgrading. The employees gave great service given the circumstances. 

Steve 

on Expedia

8 years ago

Cheap hotel close to Lakeline Mall No top sheet. No Pots, pans utensils or coffee pot. We asked for a coffee pot and got one with a mouldy filter. They gave us Sanka coffee. Next day we found out they also had Folgers (with cafine). 

Michael 

on Expedia

8 years ago

not a great hotel The stay started with awkward experience at check in as employees were complaining about a customer who was on the phone. Then I went to my room and the door was propped open with door closer latch. I went back down to the lobby before I went in to let them know. The cleaning service person said it was to indicate it was clean. The room was ok at best and a can of chewing tobacco was left in the restroom. the security latch from the inside would not close. The breakfast the next morning being continental wa... read more

Isidro 

on Expedia

8 years ago

Terrible service , found roaches in bed and kitchen 

tab 

on Expedia

8 years ago

Stay else where if possible 

Peter 

on Expedia

8 years ago

No scruples A generous 1 overall as the coffee was palatable. I'd be an idiot ever to stay at Extended Stay ever again. The hotel resold one of our rooms despite a confirmation and having already paid for it. The bedding did not appear fresh - that's the assessment of the four adult males that were forced into single room. The AC made a distracting and variable noise so had to be switched off so we could get some sleep. In the morning I killed a large insect that was wandering around the room. Obviously the flimsy poor quali... read more

Christina 

on Expedia

9 years ago

Filthy carpets, roaches, smells like smoke everywh never again 

Ricardo 

on Expedia

9 years ago

Dirty Sheets and Broken AC First with single queen room had broken AC and dirty comforter stained and full of hair. When I complained about the first room there was no apology or understanding. I was silently given keys to another room. He said it was double beds and I asked if they were still queen beds and he saud yes. We were given a room with two full size beds with an AC working somewhat better. My wife and I slept uncomfortably in one full bed. I didn't have the energy to complain again.