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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of things broken in rooms. Breakfast was very generic. Nothing fresh, eating gluten free there was nothing I could have. Fruit would have been nice or Cheerios. Loved having the kitchen I was able to fix dinners.
Business response:
Kim, thank you for taking the time to evaluate your stay at our hotel. Although you had an overall pleasant stay, we apologize for the inconvenience you had in your room. Your feedback is shared with our housekeeping and maintenance to inspect your room and do the needful. Also, the suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Could have done better. The bathroom door didnt close, the shower curtin didnt go down far enough to keep water in the shower, one outlet next to the bed didnt work, the pillows were lumpy, and there wasnt any pillows or blankets for the pull out bed. Also, for this price, there should be a full breakfast.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good Good
Business response:
Joel, we are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Balling on a budget? This is a favorite economy choice in Austin. The rooms are big, staffs cool and it’s affordable. Pool stays green, housekeeping is a little lax, but the It’s managable at the rate they charge
Business response:
Keri, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thanks for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management
Business response:
Jeremiah, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Kristen, thank you for being our guest and for sharing your experience. We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good location. Easy to find. Good room layout. Clean.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. Thanks for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.