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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Humberto, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
A place to escape Nice functional room. Easy in and out access. Lack of functioning vending machines.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Bathroom tile had mold all over it. Line of folks at checking. Only one person working.
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we are sorry if you had any inconvenience. Also, your feedback with regards to the mold in bathroom tile had been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Nice hotel to where my meeting location. Hotel staff very helpful with my request. It was the strong smell of curry in my room that bothered me
Business response:
John, thank you for choosing our hotel for your meeting. We are pleased to know you were impressed with our friendly associates, but we are sorry for the issue you had in your room. We have shared your feedback with the housekeeping team. Thanks again, and we hope to host you back soon so that we can make it up to you. Sincerely, Hotel Management
Visit #2 This is the second time I've stayed in this particular hotel. It certainly won't be the last.
Business response:
Collier, we're delighted to read this was your second stay with us. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful experience. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
John, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Fine for a night, stayed somewhere else the next A bit of a run down location. Has that musty old hotel smell to it. Room was a bit smelly too. Staff was either unfriendly or busy on a smoke break.
Business response:
Thanks for being our guest. Although you liked certain aspects of our hotel, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the odor and the service issue is discussed with the appropriate team members in an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Nice, comfortable stay. It was a comfortable room.
Business response:
Nelissa, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.