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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wesley, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Don't count on breakfast Went to the lobby at 6:15 and only had coffee available, no food or snacks, even though it said breakfast would be available starting at 6
Business response:
Thanks for evaluating your experience. We apologize for the issue you experienced and that you were unhappy with the facilities we offer. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. We have shared your feedback with the entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. S... read more
Good for the price. It’s a good hotel for the price I paid. I only stay there for a night.
Business response:
Thank you for choosing to stay at Extended Stay America. It is a pleasure to know you had a great time with us and that you found us to be a good value for money. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Won’t happen again It was very smelly and actually kinda gross plus my water wouldn’t turn on to take a shower and I found a roach walking around my bathroom floor in the morning so with that being said I won’t be staying there anymore. And I would suggest you don’t either
Business response:
Chris, thanks for the feedback. We apologize for the problems with your room and regret the inconvenience you had while here. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Tony, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Hotel met our needs for a place to stay that was affordable.
Business response:
Jennifer, thank you for being our guest. It makes us happy that we were able to deliver a pleasant stay and found us to be a good value. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
chandru, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good enough It was "ok" all around. Sad there were no pots or pans to go with the stove. Wifi was slow as Christmas.
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry we missed meeting some of your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Questionable area and residents We loved that they had a space for us to park our travel trailer during our stay! The area and other residents were questionable to say the least, and the frame of our bathroom door looked like it had been kicked in and not replaced so the door wouldn’t shut/lock. Other than that it was what we needed during a quick drive through Austin.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us, and please come back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.