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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brandie, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Matthew, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Had an alright stay The stay was ok. The front desk person was friendly and fast, the bed was comfortable, and it was an ok stay for the one night we stayed. My husband and I loved the double room we received instead of the double beds but the rooms had a weird smell, the tvs in the bedrooms didn't have remotes, and we had to rig the curtains to stay closed. Other than these little things, our stay was ok.
Business response:
Ruby, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback will be shared with our housekeeping team. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
I checked in late in the evening and the staff was very friendly. The main disappointment was the large amounts of trash piled up in the stairwells. My room was clean, but there was a strong musty smell. Kept the window open all night to air it out.
Business response:
Thank you for being our guest. We are happy to know you liked your clean room and our associates. However, we’re sorry for the inconvenience you had in the hallways. I have shared your feedback with my housekeeping team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Tolerable Tolerable
Business response:
Sharon, thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Catherine, thank you for staying at Extended Stay America. We are pleased our hospitality made such good impact on you and that you rated us 4-star. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
The pool was nice but the bed was hard
Business response:
Thank you for sharing your comments. We are happy to know you liked our pool area, but we are sorry that you were unhappy with our beds. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon as our guest. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.