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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel to where my meeting location. Hotel staff very helpful with my request. It was the strong smell of curry in my room that bothered me
Business response:
John, thank you for choosing our hotel for your meeting. We are pleased to know you were impressed with our friendly associates, but we are sorry for the issue you had in your room. We have shared your feedback with the housekeeping team. Thanks again, and we hope to host you back soon so that we can make it up to you. Sincerely, Hotel Management
Visit #2 This is the second time I've stayed in this particular hotel. It certainly won't be the last.
Business response:
Collier, we're delighted to read this was your second stay with us. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful experience. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
John, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Fine for a night, stayed somewhere else the next A bit of a run down location. Has that musty old hotel smell to it. Room was a bit smelly too. Staff was either unfriendly or busy on a smoke break.
Business response:
Thanks for being our guest. Although you liked certain aspects of our hotel, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the odor and the service issue is discussed with the appropriate team members in an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Nice, comfortable stay. It was a comfortable room.
Business response:
Nelissa, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
A lot of things broken in rooms. Breakfast was very generic. Nothing fresh, eating gluten free there was nothing I could have. Fruit would have been nice or Cheerios. Loved having the kitchen I was able to fix dinners.
Business response:
Kim, thank you for taking the time to evaluate your stay at our hotel. Although you had an overall pleasant stay, we apologize for the inconvenience you had in your room. Your feedback is shared with our housekeeping and maintenance to inspect your room and do the needful. Also, the suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Could have done better. The bathroom door didnt close, the shower curtin didnt go down far enough to keep water in the shower, one outlet next to the bed didnt work, the pillows were lumpy, and there wasnt any pillows or blankets for the pull out bed. Also, for this price, there should be a full breakfast.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Bathroom tile had mold all over it. Line of folks at checking. Only one person working.
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we are sorry if you had any inconvenience. Also, your feedback with regards to the mold in bathroom tile had been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.