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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
muy desagradable estancia las intalaciones sucias, pasillos elevador etc, de primera estancia nos asignaron una habitacion sicia, nos la cambiaron, al dia siguiente no nos limpiaron le habitacion, nos dijeron que no tenian personal suficiente para todo el hotel, de echo la resepcionista estava doblando sabanas en la resepcion delante de todos los clientes
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room had a leaking bathroom faucet, the hairdryer not working.
Business response:
Raquel, thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
No megusto No megusto porque me cobraron masdinero de lo que ustedes medijeron
Business response:
Agustin, thank you for being our guest. We are pleased to know you had a good time here and that your overall experience was pleasant. With that said, we’re sorry for the inconvenience you had here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please reach out to our front desk for any further billing queries you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Good Hotel for Price Considering the price and the proximity of the hotel to my destination, it was not bad. I appreciate the front desk's consideration of my request for a check out at 12pm versus their 11am check out time. I think the hotel needs an update overall. Carpet looks dingy, bathroom fixtures have calcium sediment and bath shower stall had a missing piece.
Business response:
Edgar, thanks for being our guest at Extended Stay America. We are happy to know our location was ideal for your needs and that you had a good stay with us. We have shared your concern with our team for a quick review. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Smoke smell very strong
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. However, we apologize for the smell of smoke you encountered. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
Business response:
Arun, thank you for your review. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
20 mins from down town, close to I-35 but quiet Over all Everything was great, except the beds could be alittle softer.
Business response:
Rick, thank you for being our guest at Extended Stay America. We are pleased to read our location was ideal for your needs and that you enjoyed your time with us. However, we regret if any inconvenience was caused while you were here. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate you sharing your nice rating and hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.