This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super friendly staff and clean comfy rooms The staff are extremely cool and very friendly! The front desk clerk Jen checked us in and went out of her way to make sure our stay was great! The room was very clean and cozy! They do a nice job of keeping the hotel inside and out clean and up to date! All the staff and housekeepers do a great job . Keep up the good work. I definitely will be coming bk to stay here again.
Business response:
Yolanda, we love to receive feedback on how we are doing, so thank you for sharing your kind comments about your experience at Extended Stay America - Austin - Northwest - Research Park. We are so glad to read that you loved your clean room and our friendly associates who made your stay a memorable one. I will be sure to share your compliments with my team, especially with Jen, for a job well done. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, General Manager
Gets the job done Meets all the needs so I can get what I need done.
Business response:
Thanks for your feedback. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so we appreciate you recognizing our team’s efforts. We value your business and hope to welcome you back soon. Sincerely, General Manager
Good for the price The hotel was good for the price. My husband & I were out on the town most of the day, so the hotel was just a place to sleep. We didn't use many of the accommodations. I liked that the parking was free, other places charge per night to house your car! We didn't use the pool. We didn't have any problems with the elevator. (We have stayed at ones where it would be down 3 out of the 4 days we were there.) The Wifi worked fine. They did have some new staff, & one night when we went down to get some bowls & sp... read more
Business response:
Amanda, we appreciate you taking the time to write a review about your stay at Extended Stay America - Austin - Northwest - Research Park. We are happy to read liked our facilities and the value we offer. That being said, we apologize for the behavior of one of the associates, and thank you for bringing this to my attention. I will share your concern with him. I hope we have the pleasure of hosting you and your husband again soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Austin - Northwest - Research Park. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
John, thank you for your stay at Extended Stay America - Austin - Northwest - Research Park and for your four-star rating. We are happy your overall experience with us was a pleasant one. We hope to see you again soon. Sincerely, General Manager
Business response:
Christopher, thank you so much for the terrific rating regarding your visit to Extended Stay America - Austin - Northwest - Research Park. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Business response:
Wow - Charise, thanks for the wonderful rating. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Austin - Northwest - Research Park. Sincerely, General Manager
They upgraded me from a double room to a king suit it was very nice the only thing was they need to vacuum the floors .
Business response:
Mackey, many thanks for sharing your wonderful experience at Extended Stay America - Austin - Northwest - Research Park. We are delighted to know you loved your upgrade and were satisfied with all that we have to offer. We appreciate your observation and have shared it with my housekeeping team. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.