This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at the hotel around 4pm. Pros: Parking was a great and check in was fast. The bed was comfortable and the room was a good size. Cons: The elevator and hallways wreaked of weed. The front desk said they were going to look into it but the smell never went away. Our room also had a strange odor that never went away. There were 2 hairs in the shower and someone's weave was on the shelf by the sink.
Business response:
Thank you for sharing your experience with us. I sincerely apologize that we were unable to meet your expectations. Please know that we do not tolerate illegal substances on our property and once any illegal acts occur we work hard to identify the issues and handle them accordingly. To uphold our company's high standards, we will retrain our front desk staff to ensure we are clearly communicating our policies during guest arrivals as well as closely inspecting our rooms. Your feedback is very important to us, so thank you fo... read more
SXSW Stayed one night here and it wasn't that bad for the price during sxsw, the bed was comfy, and shower worked great.
Business response:
Thank you for taking the time to write a review of your experience with us. I'm so pleased to read that you had a comfortable stay and found our hotel to be a great value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Not recommended for an long stay Check in was a nice experience, the front desk clerk was very friendly and helpful. I wasn't extremely impressed with the room, it smelled like Ramen Noodle had just been cooked honestly. I think I said to myself, "it's just for one night" a couple times...and then I got into the bed and I knew I was going to toss and turn all night. The bed was not very comfortable at all, and the comforter was scratchy. I know I will not stay there again, and have a bad taste in my mouth about the Extended ... read more
Business response:
Thank you for your recent review of your stay. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable experience. In response to your feedback, I am in the process of reviewing our mattresses and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Family it was one night, nice room, comfortable, but the bathroom had a discolored bathtub floor, shower curtain had mildew on bottom,
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced. I have shared your comments with our housekeeping staff to ensure your experience is not repeated. Still, we are happy to know that we were able to provide you with a comfortable stay overall. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Great Value Great value, clean and quiet, free 'grab and go' breakfast.
I chose this hotel for its location _ perfect. It was pleasant. I attended my nephew's wedding and the reception with ease. The Catholic Church and Country Club were easy to get to. The hotel was easy and we'll lit when returning at night.
Business response:
Thank you for posting such a wonderful review. I’m so pleased to read that we were able to accommodate your needs with our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Safe and adequate Older but undergoing renovations. Room was a huge suite and very comfortable. Location isn't scenic but is safe and very accessible. Price was right.
Business response:
Thank you so much for posting a review of our property. It’s great to read that you had a positive stay and enjoyed our comfortable rooms. I’m thrilled that you found our hotel to be a good value! Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.