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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. Hotel was dirty, carpet had not been vacuumed in days. Elevators were dirty. Hotel needs updating. Room was in fair condition but floors had multiple stains. Would not recommend this hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure I meet with our housekeeping and maintenance staff to make sure they are keeping the common areas clean for our guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels lo... read more
idk Good but not cheap
Nice five night stay. Convenient location and excellent rooms. Need to fill the drink machine more often.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that our drink machine needs to be filled more often. We are sorry for this issue, but are happy to read that we provided you with a comfortable stay overall. I am so glad you enjoyed our clean rooms and convenient location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
My experience for stay We enjoyed staying at this hotel, convenience, location and price. I would stay again
Business response:
Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our location and great value. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Weekend getaway Everything was nice except for bugs in bathroom sink.
Overall nice place for the price My room was clean and had everything I needed except utensils, but with a call to the front desk, they were quickly delivered. (I don't blame them - probably stops lot's of thefts of these items). Weren't many channels on TV, except sports & 2 showtime. The worst part was that the refrigerator was "on", but after I left my food in there, I realized it was on, but not cold - the knob (which needs a coin or screw driver to turn) was turned to zero out of ten. : ( No excessive noise, no sketc... read more
Business response:
Thank you for your recent review of your stay. I am glad to read that you had a good stay with us overall; however, I sincerely apologize that your refrigerator was set to the off position. To make sure this doesn't happen again, I am coaching my housekeeping staff to conduct more thorough inspections to ensure that everything is in working order. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Review Decent place to stay but when i got there at 11, i had to wait for 20 minutes for someone to answer the bell and let me check in. The next morning i found that the shower wasnt working. Clean room but not worth it.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you had to wait 20 minutes for a guest service representative and that your shower wasn't working. To prevent this from happening again, my team is reviewing our inspection standards to ensure that your experience is not repeated. As well, I will be working with my front desk staff to ensure that we are more attentive to guests checking in late. I am grateful for the feedback you provided so we are able to continually improve our hotel. We ... read more
Great value and location The staff was very friendly. The location was perfect for the purpose of our stay. I was happy to find such a well priced hotel so close to the Arboretum and Lakeline Mall. We didn't stay long enough to enjoy the pool or kitchen amenities, but they looked great.
Business response:
Thank you for your great review of our property. I'm thrilled that you enjoyed your stay with us, and that our location was perfect for your needs. I am proud of the staff for providing you with such friendly service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.