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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The attendant was extremely friendly and helpful.
Business response:
Thank you for taking the time to write a review of your experience with us. I truly appreciate your kind comments about our staff and their exceptional customer service. I’m glad that we were able to provide you with a great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Strange... The couch was very comfortable. It was odd that the room had a kitchette, but had no dishes, glasses, pots and pans,silverware, etc. The property also did not have an ice machine. The front desk staff, different people at check in and check out, were not friendly or helpful. Limited parking at this property.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all... read more
Liked everything but it was dirty We liked the hotel, loved our rooms, nice staff, only thing was the cleanliness was seriously lacking. Our tub was dirty, there were actual hairs in the tub and not from someone's head. The sink was not cleaned and in the stairwell there was a large janitor trash can over flowing and by the morning it was still there and smelled TERRIBLE. It was gross.
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your kind comments regarding our hotel and staff; however, the cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure to check all rooms to assure every room is cleaned to our company’s high standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better ex... read more
Nice hotel close to our daughter. Two elevators- one at each end of hotel. It was a little confusing to locate your room.
Business response:
Thank you for taking the time to write a review of your experience with us. I am pleased to read that you had a positive stay and enjoyed our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
We recomend Extended Stay Very nice, convenient and comfortable. Our preferred stay in Austin.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.