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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location Inside room was a little worn but over all for price a great value. Staff was very nice.
Last min vacation The staff was wonderful, the room was comfy and clean. Couldn't have asked for much better from a last min reservation
Very nice suites! Everything was actually more than I expected. The female working the counter that evening left more than a little to be desired. She lacked motivation and did not greet me nor ever smile. I had to tell her that I had a reservation and she handled the transaction in her own time and rarely said anything. But, I did not stay there for her. The suite was very nice :-) kudos to the cleaning staff as if it wasn't for the nice suite, that section woulda been 1 square.
Helpful staff, could use more staff We had apparently gotten to our room just as housekeeping was about to restock towels, etc. It was a late check-in on a very busy night during Spring Break. Most hotels were booked up and we were very fortunate and grateful to be able to get this room. Staff immediately brought the supplies we needed and were very nice. There was some little issues (batteries needed replacing in remote) and check-in person having to run items to other rooms so that the desk was unattended at times, though ... read more
Business response:
I received a copy of your review, and wanted to thank you for your kind words. We appreciate your patience and understanding of any hiccups that occurred at the beginning of your stay. Spring break is a very busy time for us so I'm thrilled that our facility met your expectations and you enjoyed your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
The mattress was very soft and sunk in the middle. I had to sleep on the couch because my back was in so much pain from it.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had problems with your bed. I will be reviewing your comments with our maintenance staff to ensure your experience is not repeated. I am grateful for the feedback you provided, as it will enable us to continue to improve our hotel. We hope we have the opportunity to provide you with a better stay in the future.
Nice enough for a night or two The rooms of the hotel were nice enough. The halls had a very distinct smoke smell even though almost all of the rooms were nonsmoking. The staff was friendly, though. I had a small mix up with my reservation but it was all resolved quickly. The rooms were a little old fashioned, but comfortable. I did have a little trouble with the remote control to my tv. I would not recommend this hotel for more than a night or two, though.
Business response:
Sarah - Thank you for taking the time to write a review of your stay. I’m pleased to hear that you enjoyed our overall accommodations. Still, I apologize for the odors in the hallways during your stay with us. I will meet with our entire staff to review our cleaning procedures so that your experience is not repeated. Your feedback is greatly-appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Cana... read more
Well I didnt like that it was just to many people walking around, dogs barking kids running and talking loud. The room lighting was not good.
Business response:
Jeff - Thank you for taking the time to write a review of your stay. I’m sorry to hear that you experienced noise disturbances during your stay with us. I will review our guest protocol with our entire staff so that this issue does not affect our future guests. Please know, we are working on a lighting upgrade at our hotel so this issue will be resolved soon. Again, your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you wit... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.