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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worst hotel in Research Blvd. Very disappointing. Especially the room looks outdated and not clean. For the price, it is the worst. Not at all good customer service. They offer utensils and when you ask for them they say that they do not have them. Also, you have to request towels and toilet paper. The TV control did not work. Really was a disaster. I deserve credit for that room.
Business response:
Dear Maria, Thank you for your review of our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. If we may be of further assistance, please reach the hotel directly. We look forward to providing you wi... read more
This place checks every block on the “places I’d never stay again” list. The room we were assigned already had someone in it. It smelled bad. It seemed unsafe. I was worried my car would get broken into. The people in the lobby and outside smoking made it look like a rehab facility. As we cancelled and we’re leaving, a nice woman staying there congratulated us for “escaping”. I’m only rating this a 1 because there is is no 0.
Business response:
Dear Edmund, Thank you for taking the time to share your review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust... read more
Dirty
Business response:
Dear Carlos, We sincerely apologize for your experience. Your concise feedback regarding cleanliness is concerning and not reflective of our standards. We take your comments seriously and will address these concerns with our team promptly to ensure a more comfortable and enjoyable experience for future guests. We appreciate your understanding, and we hope you will consider giving us another opportunity to provide a more positive impression during your stay in the future. Your satisfaction is important to us, and thank you fo... read more
Hotel was in poor condition. Only one vending machine in the hotel and it was broken but with no sign saying it was so. So the only place to get water was from the sink in your room or leave the hotel. The hotel appeared to be understaffed, and while the one gentleman who was working was kind, he seemed to have a lot on his plate and was forgetful. We initially had to go back down after we got to our room and there was no sleeper couch even though we had booked a room with a sleeper couch. We asked him for the next available... read more
Business response:
Dear Jake, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the conditions you described are unacceptable and not representative of our quality standards. We will address this, and our team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. Once again, we apologize for your experience and hope y... read more
I was walking to the front desk for some necessities and over heard a couple fighting. You could hear someone chamber a gun and a man saying "oh so you're going to kill me b**ch" then sounded like he tossed her across the room. Crazy. Also, there are pitbulls being walked around with NO LEASH. Cops are in and out of this area. The breakfast is grab and go. Only consist of muffins, bars, and oatmeal. The rooms are half cleaned. Roaches crawl from out of the drains. Hallways smell like marijuana and cigarette smoke. Paint is c... read more
Business response:
Dear Embrya, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.