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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT WASTE YOUR MONEY Easily the grossest hotel I’ve been to. A motel would have been better and that says something. When we first got there, nobody was even up front he was tucked away in a back room for 5 minutes before coming to help us and was very monotone the whole time. Walking down the hall just smelled musty. The elevator was so dingy I was terrified it was going to break. There was mold covering the ceiling in the bathroom. The entire room smelled like cigarette smoke. I didn’t even want my bare feet touching the ... read more
Business response:
Dear Breonna, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The various situations you've described are unacceptable by our standards, and we will look into these matters to ensure future guests are not similarly impacted. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us anothe... read more
Do not stay here. Let me begin by stating at check-in the front desk clerk did everything he could to fix the issues I encountered. Otherwise, this was an extremely disappointing stay. The first two hours there were no lightbulbs in the room. The clerk alerted me that their shipment had not come in and he would check out of service rooms for bulbs. Next, the room key would not work and no it was not next to a cellphone. I had to keep walking to the desk to reprogram the key, sometimes three or four trips. The vent in the bat... read more
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up on these matters and take the appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.SincerelyHotel Managem... read more
The staff member who checked me in was very nice. Outside of that I have nothing good to say about this property. It was dirty, old, run down and didn’t feel like a safe place to stay. On top of that they did not offer any kind of breakfast this morning (Sunday) and yesterday the grab n go breakfast consisted of only a granola bar. I took a ton of pics, there were hair wads behind the bathroom door, furniture that didn’t function and or was missing drawers, the sheets had stains.. it was just bad
Business response:
Dear Mary, Thank you for sharing your review of your recent stay at our hotel. We are glad that you had a positive check-in experience. However, we are sorry that some concerns prevented you from thoroughly enjoying your stay. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. For future visits, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope to welcome you back s... read more
One of the worst hotel in Research Blvd. Very disappointing. Especially the room looks outdated and not clean. For the price, it is the worst. Not at all good customer service. They offer utensils and when you ask for them they say that they do not have them. Also, you have to request towels and toilet paper. The TV control did not work. Really was a disaster. I deserve credit for that room.
Business response:
Dear Maria, Thank you for your review of our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. If we may be of further assistance, please reach the hotel directly. We look forward to providing you wi... read more
This place checks every block on the “places I’d never stay again” list. The room we were assigned already had someone in it. It smelled bad. It seemed unsafe. I was worried my car would get broken into. The people in the lobby and outside smoking made it look like a rehab facility. As we cancelled and we’re leaving, a nice woman staying there congratulated us for “escaping”. I’m only rating this a 1 because there is is no 0.
Business response:
Dear Edmund, Thank you for taking the time to share your review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust... read more
Dirty
Business response:
Dear Carlos, We sincerely apologize for your experience. Your concise feedback regarding cleanliness is concerning and not reflective of our standards. We take your comments seriously and will address these concerns with our team promptly to ensure a more comfortable and enjoyable experience for future guests. We appreciate your understanding, and we hope you will consider giving us another opportunity to provide a more positive impression during your stay in the future. Your satisfaction is important to us, and thank you fo... read more
Hotel was in poor condition. Only one vending machine in the hotel and it was broken but with no sign saying it was so. So the only place to get water was from the sink in your room or leave the hotel. The hotel appeared to be understaffed, and while the one gentleman who was working was kind, he seemed to have a lot on his plate and was forgetful. We initially had to go back down after we got to our room and there was no sleeper couch even though we had booked a room with a sleeper couch. We asked him for the next available... read more
Business response:
Dear Jake, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the conditions you described are unacceptable and not representative of our quality standards. We will address this, and our team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. Once again, we apologize for your experience and hope y... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.