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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than advertised I was just looking for basic accommodations for a couple of nights -- but this did not meet expectations from the listing. There was no free breakfast, no "view", limp flat pillows, and the last guest's food in the fridge. I never saw staff at the front desk after I checked in.
Business response:
Mark, thanks for staying at our hotel and for the feedback. We are glad to read you had an overall nice stay and that you were benefited with our convenient location. However, we are sorry our breakfast choices were not up to your liking and regret the inconvenience caused. Your feedback has been shared with the concerned team members to improve our product offerings. We hope you and your family will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Good for the price. But can't be big price. people working there was very nice and helpful. Bed was not the best and the pillow was terrible. Breakfast could be improved. Room need some improvements.
Business response:
Marcos, thank you for being our guest at Extended Stay America. We are pleased to read you found us to be a good value and were impressed with our courteous associates. However, we are sorry we missed meeting some of your expectations. We appreciate your valuable feedback as it will help us to improve our performance moving forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
It is ok but overpriced This hotel is nice enough. But the 75 plus 23% hotel tax make it not a good deal. The staff is generally polite, but some of them are in-experienced or liars. Do not pay full price. Use a travel site. For 58 plus tax..... it is good.
Business response:
Thank you for being our guest. We are happy to know your overall experience was a pleasant one. However, we’re sorry for the issues you had with the cost of your stay and regret the inconvenience it caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please know we conduct competitive pricing analyses several times throughout the year. Our pricing for is in line with what comparable hotels in our vicinity are charging. We hope the positive aspe... read more
work trip definitely will rebook
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
It was pretty great. Very spacious. They had trouble with the tools but they moved us up to a king sized suite!
Business response:
Thank you for sharing your amazing experience you had at Extended Stay America. We are thrilled to read you thoroughly enjoyed your time here and were impressed with the size of your room. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Coleman, thank you for staying with us and taking the time to post your rating.Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Debe haber un hotel mas limpio con el mismo precio El personal del hotel excelente, el hotel viejo y muy sucio, los huepedes de al lado y de la habitación del frente con mucho ruido, fiesta, licor y hasta sustancias que parecían drogas. Sin embargo, no hubo problemas de ningún tipo. Pero no es nada placentero tener vecinos así en habitaciones cercanas.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Satisfactory. Great price for the room. But does need a little extra care with the cleaning. I will stay here again but if there is another hotel with the same price i'll probably go with the other only because i believe the room needed a little extra attention to the cleaning.
Business response:
Jenefffer, thank you for choosing Extended Stay America - Austin - Round Rock - South and taking the time to share your experience. We are happy to read you had a comfortable stay and found us to be a good value. Please be assured your feedback have been communicated to our housekeeping team. We look forward to your next visit with us. Sincerely, General Manager
There were roaches. Like everywhere, I'm not sure if this is a Robles with all hotels in Austin but I'm starting to see that ill need bug spray
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thanks for bringing the in-suite unwanted guest situation to my attention. We have our pest control company scheduled to treat the room. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,873 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.