This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean.
Business response:
Dear Sue-Lynn,We're glad to hear that you found your room clean and hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management
The cheapest national brand hotel with near zero frills. OK, zero frills. The front desk clerk runs the laundry. Let's just hope they've always washed their hands before returning from the laundry room, which is where the door goes right behind the front desk counter. The thought of the clerk handling the sheets & towels, then my credit card and room key without washing thier hands is a bit revolting, unless you're into that kinda stuff. The place is clean, and the furnishing are post college grad, first apartment kinda qual... read more
Business response:
Dear Fritz, Thank you for sharing your feedback with us. We appreciate your remarks and are glad you found our hotel clean and functional for your needs. However, we understand that you may have concerns about the property's layout and our staff's dual roles. Please know that we take hygiene and cleanliness very seriously. Our team adheres to strict health and safety protocols to maintain a high standard of cleanliness across all areas. We hope to welcome you back and provide a better stay.Sincerely,Hotel Management
For the price it was good.
Business response:
Dear Mary, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay. We are so pleased that we exceeded your expectations and that you found us valuable. Looking forward to your next visit, we would be delighted to accommodate you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,253 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.