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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cheapest national brand hotel with near zero frills. OK, zero frills. The front desk clerk runs the laundry. Let's just hope they've always washed their hands before returning from the laundry room, which is where the door goes right behind the front desk counter. The thought of the clerk handling the sheets & towels, then my credit card and room key without washing thier hands is a bit revolting, unless you're into that kinda stuff. The place is clean, and the furnishing are post college grad, first apartment kinda qual... read more
Business response:
Dear Fritz, Thank you for sharing your feedback with us. We appreciate your remarks and are glad you found our hotel clean and functional for your needs. However, we understand that you may have concerns about the property's layout and our staff's dual roles. Please know that we take hygiene and cleanliness very seriously. Our team adheres to strict health and safety protocols to maintain a high standard of cleanliness across all areas. We hope to welcome you back and provide a better stay.Sincerely,Hotel Management
For the price it was good.
Business response:
Dear Mary, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay. We are so pleased that we exceeded your expectations and that you found us valuable. Looking forward to your next visit, we would be delighted to accommodate you again.Sincerely,Hotel Management
Not what was advertised. I chose this hotel because the advertisement contained the 3 things I was looking for: breakfast, swimming pool, and a functioning kitchenette. As it turned out, the breakfast was a packet of instant oatmeal, there is no pool, and the kitchenette had no cooking utensils (although they are available upon request at the front desk). The bed was comfortable, and the room was quiet, but beyond that, it is not as advertised.
Business response:
Dear Allan, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that your stay was less than expected. We appreciate you letting us know what you enjoyed and how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
The location was good. Offset a little bit kind of a hideaway.. Kitchenette was good hotel was pretty quiet
Business response:
Dear Craig, Thank you for your feedback. It’s lovely that you enjoyed the location and found the kitchenette to your satisfaction. We strive to provide a peaceful atmosphere for our guests, and it’s gratifying to know that you experienced this during your stay. Your insights are valuable to us, and we hope to welcome you back soon for another enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.