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Extended Stay America - Austin - Southwest

4.1
  • Hotels
  • Austin, TX

About this business

HospitalityHotels

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. 

Location details

5100 U.S. Hwy 290 W, Austin, TX, 78735, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.11,196 reviews
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Paul's profile image
10 months ago

One of the maids interrupted a conversation with the checkin person. Reason unknown why she started to yell at me in front of the other employee. I warned her I would report the incident. This was at my check in time. Someone needs to talk to this employee she may be doing it to others that stay. 

Business response:

Dear Paul, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered during check-in due to staff behavior. We appreciate you bringing this to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you wi... read more

Idalia's profile image
Idalia 
11 months ago
Claudio Marcio's profile image
Claudio Marcio 
11 months ago

Atención en el front desk. El servicio de front desk necesita mejora. Durante mi estadía tuve que esperar por atención un par de veces hasta 20 minutos ya que no había nadie que atendiera en el front desk. 

Barbara's profile image
Barbara 
11 months ago

The charge for dogs was the highest we have ever paid. Thought it was crazy that we were at an extended stay hotel with a kitchen but nothing was in the kitchen. You had to go to the desk to ask for anything. Not even a coffee maker in the kitchen. Only 1 shampoo for two people. Also had to bring your dirty towels down to desk before you could get clean towels. 

Business response:

Dear Barbara, We appreciate you taking the time to share your feedback with us. Please know we strive to deliver convenient pet-friendly stays for our guests and their four-legged friends at very competitive rates. However, we apologize if this was not entirely your experience. Further, we apologize for any inconvenience caused by our dishware policy. Brand standards require us to keep kitchenware at the front desk to ensure cleanliness, and we provide them upon the guests' requests. We hope you'll consider giving us another... read more

Michael's profile image
Michael 
11 months ago
Stanley's profile image
Stanley 
11 months ago
Ruben's profile image
11 months ago

pet friendly thank you 

Daniel's profile image
Daniel 
11 months ago

Very clean. Affordable! 

Business response:

Dear Daniel, We greatly appreciate your positive feedback regarding your experience at Extended Stay America. It is with great pleasure that we have learned of your satisfaction with our hotel's cleanliness and exceptional value during your stay. We take pride in our commitment to providing guests with superior service and amenities, and it is always encouraging to receive such positive recognition. We remain dedicated to maintaining the highest standards of excellence and look forward to welcoming you back on your next visi... read more

Kristin's profile image
Kristin 
11 months ago

One night stay. Bed was firm but comfortable and room was clean. Did not have any hot water. There was no breakfast just coffee. Wanted to be in that area and this was the least expensive option but probably won’t stay again. 

Business response:

Dear Kristin, Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found the bed comfortable and the room clean. However, we apologize for the inconvenience regarding the lack of hot water and limited breakfast options. We understand the importance of these amenities for a comfortable stay. Your comments will be shared with our team for improvement. We hope to welcome you back in the future and provide you with a more enjoyable experience. Thank you again for your... read more

Frequently asked questions about Extended Stay America - Austin - Southwest

How is Extended Stay America - Austin - Southwest rated?

Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,196 reviews. 

When is Extended Stay America - Austin - Southwest open?

Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.