Extended Stay America - Austin - Southwest

Business response:

Dear Malaaki,Thank you for your feedback regarding your stay with Extended Stay America. We are pleased you found us to be an excellent value. We know you have many choices when visiting the area, and it was a pleasure hosting your visit. We believe our location and services are perfect to make us a top hotel choice when visiting the city, and we are glad you agree. Thank you once more for your feedback, and we hope to see you again very soon.Sincerely,Hotel Management 

Business response:

Dear Charles,Thank you for choosing our hotel. We appreciate you taking the time to share your thoughts. We strive to provide a welcoming and comfortable experience for all our guests; we regret any disappointment. Your feedback is very important to us, and we hope you will return for the flawless stay you deserve .Sincerely,Hotel Management 

Business response:

Dear Sue-Lynn,We're glad to hear that you found your room clean and hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management