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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean and quiet. And it was well located for trips into downtown and Zilker Park.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our well-kept property and that our ideal location made your stay a great one. Thanks again, and we look forward to seeing you soon. Sincerely, Hotel Management
Not a bad place overall but needs work. A lot of broken things in the room and had to switch for a noisy air conditioner. Basic things you would find in other hotels such as personal coffee pots and ice machines were non-existent in this hotel. Also was the first place I've been to where room service costed extra.
Business response:
Thank you for reviewing your visit with us. We are sorry for the issues you faced. Our duty is to provide a fresh, clean, and well-maintained environment to all the guests, and we apologize we fail in your case. Your feedback will be shared with the housekeeping and maintenance team so that action can be taken. Please know, the coffee maker for your suite is available at the front desk and is available upon request. We apologize our you did not liked our hotel's housekeeping policy. We appreciate your business and hope to ha... read more
The staff is very friendly and makes every effort to make us feel comfortable and at home... The refrigerator in our room was not up to temperature so two women from the front delivered another and installed it. We were totally impressed! Would recommend Extended Stay to others.
Business response:
James, thank you for reviewing your stay at the Extended Stay America. We are delighted to read that our staff went a step beyond to make your stay more comfortable and that you enjoyed your time with us. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Served it's Purpose It was ok for a one night stay. It an odd location. GPS kept sending us to areas where nothing was at. Dated. No utensils, plates, pots, etc. So kitchen was usely unless you brought your own. Staff was nice.
Business response:
Cynthia, thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the trouble you experienced while reaching to our hotel and the inconvenience you had due to our dishware policy. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hot... read more
I would stay there again Basically very favorable; however, toilet tank was always running and bathroom sink faucet dripped. Service was great.
Business response:
Robert, thank you for the review of Extended Stay America. We are glad you had a comfortable stay and that you were impressed with our attentive service. Your feedback is valuable and it will be shared with our maintenance team to make necessary improvements. We look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.