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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh I was put in a handicap room. I feel like I should have had an option to have a regular room. Also no hot water 2 mornings. However bed was very comfortable.
Business response:
Amy, thank you for being our guest. We are pleased to know you slept well on our comfortable beds, but we are sorry for the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We hope to have another opportunity to welcome you back so that we can provide you with the room that best meets your needs. Sincerely, Hotel Management
The room itself was much smaller than featured in the photos. Appliances were outdated. There was no hot water, which was the biggest issue. Other items (such as an iron) were missing and had to be requested. For a room with a queen size bed, only two small, flat pillows were provided.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. All the in-room amenities for your suite are available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Good It was a good stay
Business response:
Jose, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room has a kitchenette and NO dishes. No ice available. Grab and go breakfast is instant oatmeal.
Business response:
Karen, thank you for evaluating your stay with us. Kindly note, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We are sorry for the dissatisfaction you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sinc... read more
I made reservation for a KING size bed but I got queen size bed. The manager, Barbara was kindly to change to a double bed at no charge. Very nice lady. I was pleased!
Business response:
Thank you for being our guest at Extended Stay America. We regret the reservation issue you encountered, but we are glad to know Barbara resolved the problem to your satisfaction. We will be sure to share your compliments with her. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Very nice staff, seemed to genuinely appreciate the business.
Business response:
Jennifer, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.