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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adequate facility, staff was exceptionally nice. Room was a bit dated and wear and tear obvious on furnishings. Was quiet on our weekend stay and seemed mainly families. Fairly easy access to both 290 and MOPAC but the interchange can be confusing so pay close attention to signage.
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked our calm atmosphere which made your stay a relaxing one and that our courteous associates took good care of you. It was also a pleasure to know you found our location to be convenient for your travel plan. Thank you once more for being our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Our room did not have any dishes or silverware when we checked in, and we were not happy with the service at the front desk. One lady (heavier Hispanic lady, didn’t get her name) was very rude. Overall the hotel and the room was nice but the service was terrible. And you shouldn’t advertise free breakfast when all you have is oatmeal and coffee. Free breakfast at a hotel is the works, not a tiny table of “what can we set out today”.
Business response:
Thank you for being our guest. We are glad you loved our suites and had an overall comfortable stay. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We apologize you did not experience our front desk associate at her best. Your concerns have been shared with her so that she is more diligent going forward. We are also sorry you were not happy with our grab-and-go breakfast and regret the inconvenience ... read more
Excelente la atención, la habitación muy limpia y confortable.
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
The property was very conveniently located and well managed. I booked the property based on the claim that there was a complementary breakfast, however there was NOT one and no facility to offer such. The MAJOR issue was EXPEDIA's TOTAL MESS UP of my online reservation! Though I had specified arrival date and departure, Expedia's system booked the WRONG MONTH and WRONG DAYS! Extended Stay required an additional payment and said I would have to seek satisfaction via Expedia.
Business response:
Thank you for your review. We are glad to read you had an overall pleasant visit and liked our location. However, we apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. We also regret the inconvenience you faced with the third-party website. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Ho... read more
The hotel is a good deal because of its accessibility to Austin and the Hill Country and its full kitchen facilities.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you you found us to be a good value and that our location was perfect for your needs. We hope you will visit us again. Sincerely, Hotel Management
Convenient location on junction of major highways, Clean and Quiet
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our refreshing property and enjoyed our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
This facility is very close to the family I visit. The room rate is acceptable given the only time I spend here is sleeping.
Business response:
Thank you for choosing us while here to visit family. We are happy to know you found our location ideal for your needs and liked our affordable rates. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Property was clean. No amenities at this hotel. Staff was not very welcoming.
Business response:
Thank you for your review. Although you liked our refreshing property, we are sorry that you found most of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We also regret your disappointment with the lack of on-site amenities. We value your comments and hope you will consider a second visit for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.