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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The price we received online was more than the walk in price. Should be the other way around.
Business response:
Thank you for your review. We're sorry you were unhappy with the change in the price. Please know we regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Location close to shops Need update need better service
Business response:
Thank you for evaluating your stay. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Joellen, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Found a long black hair in the tub, the person above me was up very early on 2 mornings and woke me with their walking. I asked for some plates etc. at the front desk on my way out and they handed them to me and when I asked if they could deliver them they said the couldn't. The literature I was handed said they would deliver the plates etc. to the room.
Business response:
Shane, we sincerely apologize for not being able to provide you with a clean and relaxing stay. Your feedback regarding the cleanliness and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
room was good size. bad part check in is at 3pm I showed up at 2:30 and was going to check in but the said no but they could do early check in for $25.00. for 30 minutes early? and after check in it would have been about 20 minutes early. anyways got to room. no cups to drink out of no coffee pot no dishes to cook on stove with and there is no ice machine in motel and there were no ice trays in freezer. so had to go back down to desk from 4th floor and get trays and coffee pot. there was still trash and guest card from prior... read more
Business response:
Thanks for being our guest. We are glad to read you liked your room. However, we are sorry for the inconvenience you had during your stay. We would like to inform you that as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to ha... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.