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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Todo sucio, no hacen la limpieza, no hay personal, lejos de la ciudad, imposible sair caminando,no lo tomen como una opcion.
Business response:
Dear Edgar, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We value your feedback and would like to begin by extending our sincere apologies for the inconvenience you encountered. It is disappointing to learn that we fell short of your expectations. Our primary goal is to ensure our guests enjoy a relaxing and memorable stay with attentive and warm service. We deeply regret that we did not meet these standards during your visit. Your comments are invaluable in our continuous eff... read more
I booked this hotel originally for four nights and once we checked in after our flight being delayed by eight hours we immediately knew we would be leaving first thing in the morning. The room was moldy, the burners were gross corroded with burnt food, the sheets were dirty with curly hairs embedded deep into them. The bathroom had leftover shower scum and hair in the tub. The room was completely outdated, very small, no dishes or utensils in the room , that was something you had to ask the desk for. The smell in the hallway... read more
Business response:
Dear Rebecca, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
We asked several times for a towel and they ignored us. I had to use the hand towel for the shower. Also asked for room cleaning and never happened. If you are considering this place, look for other options.
Business response:
Dear Alejandra, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence ... read more
This hotel had questionable people outside all the time. When we got there and checked in one of the maids and her friends came into our room. Not sure what they were trying to do but they used their key and barged in on us. Someone was in the room above us running and jumping around all night long.
Business response:
Dear Tanya,We sincerely apologize for the unsettling experience you had during your stay. The situation you mentioned is unacceptable and not in line with our standards. We understand how alarming that must have been and will immediately address this with our team to ensure it doesn’t happen again. Additionally, we regret the noise disruption; we will take the necessary steps to provide a more peaceful environment. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you s... read more
We had to wait 20 minutes to check in for our reservation; no one was at the counter. We had to call the hotel while standing in the lobby. The room was dirty, stinky, and super old. It was supposed to be a non-smoking facility; people were, and not just cigarettes. Free breakfast is a joke. Coffee and just a prepackaged muffin.
Business response:
Dear Robert,We sincerely apologize for the issues you encountered at our hotel. This is not the level of service or quality we strive to provide, and we understand how frustrating it must have been for you. Please note that even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We want to assure you that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us,... read more
Elevator was broken needs better maintenance.
Business response:
Dear Sonia,We do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret for the inconvenience. Thank you for your patience and understanding. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
no sugar or creamers privided for basic coffe abd rude staffs at front desk. not ready to get anything we ask
Business response:
Dear Suresh, Thank you for being our guest and for sharing your recent visit experience. It is nice knowing you had a pleasant stay. However, we understand your disappointment with the breakfast choices, and we are sorry for it. Your remarks are passed on to the team for improvement. Also, we regret the discomfort caused by the staff not being attentive to your needs. We will check with them right away, as this is not expected from our team. Please return and give us a chance to serve you better in the future. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.