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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service rooms dirty trash under the beds someone else cloths in the drawers no housekeeping service it say free breakfast just cup cakes and coffee not a good experience my kids terrible to go out because the look and the surroundings pay to much money left a day before my check out never again will stay in this hotel employee look terrible dress code failed
Business response:
Dear Jessica, We sincerely apologize that your experience did not meet your expectations and that we fell short in several areas. We take cleanliness and guest satisfaction very seriously and are concerned about the issues you encountered in your room. Our concerned team will immediately address them and review our breakfast offerings to ensure they meet our guest's expectations. We regret that we did not have the opportunity to make things right during your stay. Please get in touch with us directly so we can discuss your c... read more
This place is a dump!!!! Do not stay here. Don’t be fooled by the pictures on here. Room was old, holes in curtain, rusted stove top, broken counter top and a tiny tv from the 90's. I left the light on all night in fear of roaches coming out.
Business response:
Dear fabiana, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our humble apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Todo sucio, no hacen la limpieza, no hay personal, lejos de la ciudad, imposible sair caminando,no lo tomen como una opcion.
Business response:
Dear Edgar, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We value your feedback and would like to begin by extending our sincere apologies for the inconvenience you encountered. It is disappointing to learn that we fell short of your expectations. Our primary goal is to ensure our guests enjoy a relaxing and memorable stay with attentive and warm service. We deeply regret that we did not meet these standards during your visit. Your comments are invaluable in our continuous eff... read more
I booked this hotel originally for four nights and once we checked in after our flight being delayed by eight hours we immediately knew we would be leaving first thing in the morning. The room was moldy, the burners were gross corroded with burnt food, the sheets were dirty with curly hairs embedded deep into them. The bathroom had leftover shower scum and hair in the tub. The room was completely outdated, very small, no dishes or utensils in the room , that was something you had to ask the desk for. The smell in the hallway... read more
Business response:
Dear Rebecca, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
We asked several times for a towel and they ignored us. I had to use the hand towel for the shower. Also asked for room cleaning and never happened. If you are considering this place, look for other options.
Business response:
Dear Alejandra, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence ... read more
This hotel had questionable people outside all the time. When we got there and checked in one of the maids and her friends came into our room. Not sure what they were trying to do but they used their key and barged in on us. Someone was in the room above us running and jumping around all night long.
Business response:
Dear Tanya,We sincerely apologize for the unsettling experience you had during your stay. The situation you mentioned is unacceptable and not in line with our standards. We understand how alarming that must have been and will immediately address this with our team to ensure it doesn’t happen again. Additionally, we regret the noise disruption; we will take the necessary steps to provide a more peaceful environment. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you s... read more
We had to wait 20 minutes to check in for our reservation; no one was at the counter. We had to call the hotel while standing in the lobby. The room was dirty, stinky, and super old. It was supposed to be a non-smoking facility; people were, and not just cigarettes. Free breakfast is a joke. Coffee and just a prepackaged muffin.
Business response:
Dear Robert,We sincerely apologize for the issues you encountered at our hotel. This is not the level of service or quality we strive to provide, and we understand how frustrating it must have been for you. Please note that even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We want to assure you that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us,... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.