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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not go back. It took over 20 minutes to get checked in. One person working the front desk and he had to go to every room with a hand held device to code the room keys so they would work. The next morning, front desk person had an attitude about getting clean towels. By 8:00 am - there was nothing in the “grab & go” breakfast baskets. Baskets were again still empty on Sunday morning at 7:10 am as we were leaving. We stay in Austin frequently (6 or more times a year) and I will not go back. The location of the hotel is cl... read more
Business response:
Dear Ree, We apologize for the inconvenience and frustration you experienced during your recent stay. Your feedback regarding the extended wait time at check-in, the empty breakfast baskets, and the attitude of our staff is deeply concerning. Providing efficient service and a satisfactory experience for our guests is our priority, and we regret that we fell short of this expectation during your stay. Your comments will be addressed with our team to ensure that necessary improvements are made to prevent similar issues from oc... read more
It’s okay First night we got there we did not have room keys because the system was down so we had to wait for someone to walk us to our room everytime we left . Then we didn’t have hot shower water at all . But my kids and I made it work.
Business response:
Dear Riketa, Thank you for reviewing our hotel during your trip. It is nice that you had a satisfactory stay. We appreciate you pointing out specific items you loved and places where we can improve. However, we are sorry for your disappointment with the lock and keys. Your remarks are shared with the team for quick action. Our front desk team is always available to help you. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Filthy We didnt stay , the room was filthy and smelled like urine. There was hair on the counter and sink and the toilet lid appeared to have dried poop on it.
Business response:
Dear Larry, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Immediately checked out and went somewhere else. Hair in sink, on floor and on bed. Smelled musty and like smoke. Busted window at the front. Another guest was requesting to see cameras because someone had been in her room. Absolutely disgusting and shocking they are even open.
Business response:
Dear Kacie, Please accept our apologies for the unacceptable conditions you observed at our hotel. This is not representative of the outstanding accommodations we strive to deliver, and we sincerely regret any frustration caused. Thank you for bringing your observations to our attention so we can address them appropriately and uphold our service standards moving forward. We are wholly committed to restoring your confidence in our hotel and hope to welcome you back in the future.Sincerely,Hotel Management
Never Again We had a tough time from the minute we got there. We had to wait for check-in, the whole place smells like cigarettes, we had a guest on our hall stop us and ask us to bum a cigarette before we got in our room, everything was dated, and most egregiously, the curtains were moldy. There was a pet fee that wasn’t mentioned in the booking, and there was only a coffee bar, no breakfast.
Business response:
Dear ALICE, Thank you for choosing our hotel for your recent stay. We consistently strive to ensure a seamless and exceptional guest experience and sincerely apologize if this did not happen to you. We also regret any confusion stemming from our pet policy. Our commitment to transparency includes communicating all policies on every booking platform, and we acknowledge that this information should have been conveyed during your reservation confirmation and check-in. Your feedback holds immense value for us, and we are dedicat... read more
Seriously? Shower water was luke warm all week. No cooking utensils in the room, No room service for all 4 days. wash machines did not work.--Hotel said it wasn't there issue.no coffee one day-girl working there was too busy on her phone to check. trash in parking lot for 4 days. pot smell all 4 days.this is only half the list.
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.