Extended Stay America - Austin - Southwest

Christopher 

on Expedia

a year ago

The employees lied about an early check in because of getting the room ready yet on checkout day they said they had no maid service on our check in day. We found our room dirty with liquor containers and bottles. Key cards did not work in exterior door's. Luggage cart wheels were flat and they stated they have been trying for a long time to get it fixed. No breakfasr like advertised. Poor management. 

Molly 

on Expedia

a year ago

Dirty carpets, hair in sink, loose toilet, lamps didn't work, noisy, weird night manager who called my room at 1030 pm to make sure everything was, "to my liking." The key magnetizer only works for certain rooms, so they escort you to your room to program your key. You only get one key. The night manager actually knocked on my room's door while programming my key to make sure no one was in the room already. No breakfast, just coffee and granola bars. All this for just $165/night. But the bed was somewhat comfortable. 

Stephanie 

on Expedia

2 years ago

This hotel was trash! Old, dirty, poorly maintained, rare to come in contact with ANY staff. The beds are uncomfortable, pillow are flat, no amenities to speak of… The booking site mentions bkfst included and that’s definitely not the case. Unsightly characters were commonly seen around the property, grilling in the parking lot, or working on cars. Only positive is that it’s a pet friendly property. Won’t ever be going back! Yuck 

Matt 

on Expedia

2 years ago

towels were dirty. tv didn't have working remote. no breakfast available. shower took 20 minutes to go from frigid to tepid. 

Alireza 

on Expedia

2 years ago

I was told breakfast is included when I booked the room, but in the morning, there was only dark coffee available without even any cream. They told me it is because of supply chain problem. 

Daniel 

on Expedia

2 years ago

The floors in the room were sticky. The water was too hot for a shower, the cold maybe wasn’t working because the temps wouldn’t adjust. Staff was not available. We had to wait for a few minutes before someone came to the front desk.