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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was rude when registering as they had no rooms available until they were ready after check out. This was at 1 pm and check in time was three pm. They said come back in a little while, We did but still not available until 3 pm. They were just rude about it. They room smelled like smoke thou it was a non smoking facility. The faucet in the kitchen area dripped as did the bathroom faucet. It was reported the second day of a week long stay but never fixed. there was no coffee at 8:30 am and took two attempts before we ... read more
Business response:
Dear Forrest, We deeply regret the inconvenience you encountered during your recent stay with us. Your experience does not align with the high service standards we aim to provide, and we sincerely apologize. We understand your frustration with the delay in room availability and the issues encountered with cleanliness and amenities. We also apologize for your disappointment with our replenishment services, especially during a busy event period. Your feedback has been shared with our team for immediate attention, and we will t... read more
The hotel is in need of upgrading. There was water damage in the wall above the shower head, probably from water leaking on the floor above. The water also never got hot. I had to take quick showers because it only reached a very like warm temperatures. The mattress and pillows also need an upgrade, not very comfortable at all.
Business response:
Dear Gabriel, We apologize for the challenges you experienced during your stay. It's disheartening to read about the issues with the water temperature and the condition of your room. Please know that your feedback is valuable to us, and we will address these concerns with our maintenance team to ensure a more comfortable and relaxing experience for future guests. We hope you'll consider giving us another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management
No hot water. Reserved for a two bed hotel room & was only given a room with one bed.
Business response:
Dear Nicole, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
No hot water and dirty room
Business response:
Dear Kahli, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Very dirty outside. Took 3 hours to check in.
Business response:
Dear Beverly, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you experienced, the check-in delay, and the cleanliness issue during your stay. Your concerns will be addressed with our team to avoid this from happening again. We appreciate you bringing them to our attention, and we are sorry for any inconvenience caused. We'll use this feedback to improve our services. We value your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
They advertise as offering breakfast which is a lie.All you will find is coffee.
Business response:
Dear Francis, We appreciate your feedback and apologize for any confusion regarding breakfast offerings. Our intention is to provide accurate information, and we regret any miscommunication. Your comments will be shared with our team for improvement. We're committed to enhancing our guest experience, and your insights play a crucial role in that process. Thank you for bringing this to our attention, and we hope to see you again soon.Sincerely,Hotel Management
NO HOT WATER PLACE HAS A RUSTED STOVE #410 HOUSING ILLIGALS COPS CAME TO REMOVE ONE .. CASEY AND HER MOTHER TWILA JAMAICAN RUDE JACK
Business response:
Dear Jeannette, We sincerely apologize for the challenges you faced during your stay. The lack of hot water and issues with the stove are unacceptable, and we deeply regret any inconvenience caused. Our commitment to a safe and pleasant environment for our guests is paramount. Rest assured, we will address these concerns and take corrective measures to enhance our guest's experience. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
literally gave me a room that sounds straight up by cigarettes and have mold on the ceiling
Business response:
Dear Makayla, We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. We take your concerns seriously and will investigate this matter urgently to rectify the situation. Your feedback is crucial, and we appreciate your patience. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience. Thank you for bringing these matters to our attention, and we... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.