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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The web page said breakfast included. Wow what an understatement. It had one coffee pot and one pot for hot water. Some Tea bags and little things of creamer. NOT EVEN ANY SUGAR. 3 little chocolate muffins (pre-packaged). This is not what I consider a breakfast. Do not say you have a breakfast included if what you really mean is a cup of coffee with no sugar.
Business response:
Dear Linda, Thank you for sharing your remarks about our hotel. Our aim is to provide the best possible service and accommodation to all guests entering our door. However, we are sorry for the breakfast choices that did not meet your taste. We will share your comments with the respective team for further improvement. Considering this a rare incident, we look forward to welcoming you again on your trip to improve your hotel experience.Sincerely,Hotel Management
Will not go back. It took over 20 minutes to get checked in. One person working the front desk and he had to go to every room with a hand held device to code the room keys so they would work. The next morning, front desk person had an attitude about getting clean towels. By 8:00 am - there was nothing in the “grab & go” breakfast baskets. Baskets were again still empty on Sunday morning at 7:10 am as we were leaving. We stay in Austin frequently (6 or more times a year) and I will not go back. The location of the hotel is cl... read more
Business response:
Dear Ree, We apologize for the inconvenience and frustration you experienced during your recent stay. Your feedback regarding the extended wait time at check-in, the empty breakfast baskets, and the attitude of our staff is deeply concerning. Providing efficient service and a satisfactory experience for our guests is our priority, and we regret that we fell short of this expectation during your stay. Your comments will be addressed with our team to ensure that necessary improvements are made to prevent similar issues from oc... read more
It’s okay First night we got there we did not have room keys because the system was down so we had to wait for someone to walk us to our room everytime we left . Then we didn’t have hot shower water at all . But my kids and I made it work.
Business response:
Dear Riketa, Thank you for reviewing our hotel during your trip. It is nice that you had a satisfactory stay. We appreciate you pointing out specific items you loved and places where we can improve. However, we are sorry for your disappointment with the lock and keys. Your remarks are shared with the team for quick action. Our front desk team is always available to help you. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Filthy We didnt stay , the room was filthy and smelled like urine. There was hair on the counter and sink and the toilet lid appeared to have dried poop on it.
Business response:
Dear Larry, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.