Extended Stay America - Austin - Southwest

Business response:

Dear Kimi, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to know when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! However, we are sorry for the shortage of breakfast supplies and will instruct our team to keep the stock maintained as per the guest's n... read more

Business response:

Dear Arthur, Thank you for your excellent rating. We are delighted that you loved our comfortable beds and got a great night's sleep. Our top priority is to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. It was our pleasure to host you at Extended Stay America, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Cesar, We apologize for any inconvenience caused by our current staffing levels. We strive to provide excellent service despite challenges. Your feedback is valuable, and we are actively working to ensure adequate staffing to meet our guest’s needs. Thank you for bringing this to our attention, and we appreciate your understanding during this time. We hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management 

Business response:

Dear crystal, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments. We look forward to welcoming you back soon!Sincerely,Hotel Management