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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what was advertised. I chose this hotel because the advertisement contained the 3 things I was looking for: breakfast, swimming pool, and a functioning kitchenette. As it turned out, the breakfast was a packet of instant oatmeal, there is no pool, and the kitchenette had no cooking utensils (although they are available upon request at the front desk). The bed was comfortable, and the room was quiet, but beyond that, it is not as advertised.
Business response:
Dear Allan, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that your stay was less than expected. We appreciate you letting us know what you enjoyed and how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
The location was good. Offset a little bit kind of a hideaway.. Kitchenette was good hotel was pretty quiet
Business response:
Dear Craig, Thank you for your feedback. It’s lovely that you enjoyed the location and found the kitchenette to your satisfaction. We strive to provide a peaceful atmosphere for our guests, and it’s gratifying to know that you experienced this during your stay. Your insights are valuable to us, and we hope to welcome you back soon for another enjoyable experience.Sincerely,Hotel Management
I really like the amenities this property had to offer however, there was a very distinctive smell that we did not like, and it was very concerning during our stay It was not a pleasant smell whatsoever
Business response:
Dear Laura,We’re glad to know the amenities added to your experience, as we aim to provide everything for a comfortable stay. However, we’re sorry for the unpleasant conditions you encountered. Maintaining a fresh environment is very important to us, and our team will address this to ensure our property is thoroughly cleaned and fresh to uphold the high standards our guests deserve. We appreciate you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless exp... read more
Location
Business response:
Dear Francisco,We are sorry that our location did not meet your expectations. We understand how important it is for guests to feel comfortable and well-situated during their stay. Your feedback is truly appreciated, as it helps us evaluate areas where we can improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Very safe. Lean and
Very clean
Business response:
Dear Sherry, Thank you for your feedback! We’re glad to hear you enjoyed the cleanliness during your stay at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,291 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.