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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and quiet
Business response:
Dear Jacob, We appreciate the outstanding review and are delighted you loved your time here. Our top priority is your comfort, so it is nice to know we met your expectations. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management
Good experience The staff was friendly and very helpful, just like last my previous stay. The room was comfortable and clean. There was a slight smell as if a prior guest had smoked in the room, thankfully the smell was just present not overwhelming.
Hotel is in need of renovation. It was clean as best the staff could but the old carpet, bathroom fixtures etc all need replacement. Good location for our purposes and price reflected age and condition. Breakfast included is advertised but only coffee and maybe muffins and bags of oatmeal. In 4 days never saw anything but coffee so maybe have to get there at 6:00 am?
Business response:
Dear Guest, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time here and appreciated the location. However, we are sorry for the discomfort caused by the condition of the room. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering the positive highlights of this visit, please stay again so we can provide you with a more satisfying exper... read more
The room was Efficient as far as there was a small kitchen but the housekeeping missed some key items. My friend went to the restroom and was grossed out. There were Horne stains on the toilet seat and the trash in the kitchen was not taken out and smelled bad.
Business response:
Dear Alexandra, We're grateful for your feedback regarding your recent stay. It's wonderful to hear that you found the room's small kitchen to be efficient for your needs. However, we regret to learn of the oversight in housekeeping that led to your friend's discomfort. Rest assured, we take cleanliness seriously, and your concerns will be addressed with our team to prevent such occurrences in the future. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more seamless experience ... read more
No breakfast in the morning, people never at front desk and no access to drinks since vending machine is broken
Business response:
Dear Anthony, We apologize for the inconvenience you experienced during your stay. Ensuring a seamless experience for our guests is important to us, and we regret any inconvenience caused by the issues with breakfast availability, staffing at the front desk, and the vending machine. Your feedback is valuable, and we'll address these concerns promptly to ensure a more enjoyable stay for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the futu... read more
Nice, clean
Business response:
Dear Beth, Thank you for staying with us. We are delighted to read that you enjoyed your visit and were pleased with your clean room. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.