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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience ever Worst check-in I've ever had, the front desk lady was very unfriendly and impatient, and it took more than 15mins for her to check us in. In the room there was no shampoo, hair dryer, they asked us to go downstairs twice to get what should have been in our room at 11PM. I would never ever consider them again
Business response:
Dear Guest, We appreciate you taking the time to share your experience with us. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Also, we sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience fo... read more
Nickel and dime… I ran out of shampoo. I asked the front desk for a complimentary bottle, as they advertised, to get me thru to the next day. I was told they didn’t have any in stock and it would be a week until they got more in. They started charging $20 a stay for dishes and silverware, $40 for the whole kitchen kit.
Business response:
Dear Brad, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
We booked and paid ahead. When we got to the lobby it was closed and saw a sign to call "0" on the outside phone. I talked to corporate offices and were told the staff (person) was on her "security route" and this could take 20-30 minutes. All we could do was wait, which we did because we were tired AND paid ahead. Once we saw her back behind the counter we ran into two whammies: 1. She (Elizabeth) was majorly strung out when we tried to check in, slurred her words, was very rude and then even sent us to the wrong room. 2. O... read more
Business response:
Dear Maurice, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are who... read more
Maybe they’re short of staff when we arrived there was no one at reception to check-in and they left a written message that we will be back as we are assisting other customers. We waited for more than 30mins then decided to go have dinner then come back. Also had internet wifi issues. In room there was sign if you need shampoo then contact at reception. If there is no one at reception then who will wait for shampoo. Side doors was not working with card readers and one side door was permanently disabled. I won’t stay here in ... read more
Business response:
Dear Vishal, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issue in your suite. We must follow the processes to ensure each guest suite is well maintained. Therefore, we hope you will accept our apologies that this was not your experience. We were also sorry to read your comments regarding our oversight in responding to your experience. We are reviewing these concerns with our associates to ensure we promptly and appropri... read more
I was unable to get hot water in my room. Staff service was great and I otherwise liked the room, but not being able to be helped with the hot water is a bit of a dealbreaker.
Business response:
Dear michael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the hot water issue. Your feedback is valuable, and we are actively working to address and resolve this concern promptly. We appreciate your kind words about our staff and the room, but we understand the importance of hot water for a comfortable stay. We hope you will allow us another opportunity to make it right on a future visit. Sincerely,Hotel Management
The lobby was filthy and staff was rude and unkempt. I canceled and asked for a refund. He couldn’t accommodate me. We left. It can’t get much worse than this.
Business response:
Dear Virginia, Thank you for choosing us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Also, please accept our sincerest apologies for our hotel not meeting your expectations related to the cleanliness of our hotel. We do not take these concerns lightly; this is an essential priority. We will address this matter with our housekeeping associates t... read more
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.