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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dont book if you plan on checking in past 12 am the night auditor won't let you check in past 12 am (based on his make-believe rules) --- he'll say his "system is down"
Business response:
Dear Guest, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
I have stayed at this hotel before and have had good experiences. This time when I arrived at the hotel, the front desk was completely deserted. There is posted sign stating to call a specific number if there is no one at the desk. I and another guest called it REPEATEDLY with NO answer. Also, there are no chairs in the lobby so we literally stood there almost 30 minutes waiting for someone to come check us in. When the hotel clerk finally returned, there was ZERO apology for the delay and inconvenience to us as customers. W... read more
Business response:
Dear Blanca, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Room wasn’t cleaned before or during stay. The floor was literally black and sticky. There was a constant knocking on the walls, the bathroom lights flickered and the tub was disgusting
Business response:
Jaquilinn, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret not meeting all of your expectations and the inconvenience you experienced due to neighbors. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you.... read more
Its took us an hour to check in do to no one being around to check us in. There were 2 other guest waiting to check in as well because no staff was around. Our room was clean however there were no shampoo or lotion only conditioner?
Business response:
Paulina, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.