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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service in the lobby is terrible. Employees do not smile, they dont even try to apologize when anything goes wrong. I checked in around 5pm and left, I went to my room around 3:00 a.m. just to find out my room was locked from the inside with the door guard, I got scared and when to the lobby to complain, there were 2 female employees and none even said sorry, they webt and check and told me that sometimes that happenned and the room lock itself with the extra lock that supposed to be for the person inside the room o... read more
Business response:
Dear Sonia, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,H... read more
Disappointed!!! Stayed on Monday, 7/17. No hot water; i proceeded to advise Abel at the front desk @ 7am which he stated they were looking into it and if the issue was not resolved at check out to let him know so he can work on a partial refund. Told me to contact hotels.com so they can negotiate with them. Once i did hotels.com tried calling and they denied everything and from what i was told extremely rude and unprofessional. 1st time staying here and obviously the last.
Business response:
Dear Luis, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Smoke free? Horrible smell of cigarette smoke in the room. Front desk unwilling to change room, stating it was sold out. Gave me a can of air freshener to cover the smoke smell. Will not stay again!
Business response:
Dear Guest, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Moreover, we regret that we couldn't accommodate you in a more suitable suite as we were sold out. We have shared your feedback with our team to prevent such situations. Again, we are so... read more
This was the worst place to stay
Business response:
Dear Tony, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Water verry low when taking shower 4 floor
Business response:
Dear Mervan, Please accept our apologies for not meeting your expectations and for the shower issue. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We regret not being able to resolve this for you while you were still with us. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management
Shower had next to no water pressure. When staff was notified they said there was no maintenance person until morning. An alternative room was not offered
Business response:
Dear Veronica, Thank you for taking the time to share your review. We apologize for the issue with the shower. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We also apologize for not accommodating you to a more suitable suite. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement.... read more
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.