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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Be cautious if traveling with a pet. BEWARE! I prepaid for a room (booked in part because pets are allowed) and when I arrived was told that they didn’t hav any more “pet friendly” rooms available. Then spent 45 minutes online and on the phone with Hotels.com staff (instead of finding another place to stay) to get a refund that won’t show up for 7-10 business days. If traveling with a pet DO NOT prepay. And consider booking at a different hotel if you will be arriving late in the day to be sure you have a place to stay. I wo... read more
Business response:
Teresa, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Leak in restroom noise
Business response:
Jason, thank you for taking the time to evaluate our hotel. We regret the noise disturbance you encountered and apologize for the inconvenience you experienced due to the outlined maintenance issues. Rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Room was filthy and I was told that it was cleaned by a “District Manager” which I guess meant I didn’t know what I was talking about. I was told they were short staffed and the District Manager stepped in to help. The room attendant was kind and the only good part of the stay. I will never stay here again.
Business response:
Jennifer, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
they did not have a room
Business response:
Aleksandr, thank you for your review. We are sorry to know that we were unable to provide you with a room at our hotel. Sincerely, Hotel Management
They don’t let you control the air in the room and it was sooooo hot. Amd for an extended stay you still have to ask for a glass, plate, etc instead of them being in the room.
Business response:
Tim, thank you for choosing our hotel and being our guest. We are sorry for the issues you had with the air conditioning unit and the lack of in-room amenities during your stay. Please know our front desk is always available to help make you as comfortable as possible. We understand your frustration and appreciate your patience. We hope to have a future opportunity to welcome you back for the flawless stay you deserve. Sincerely, Hotel Management
I tried to check in at the front desk. She had some probems with her system, showed me the problems and expected me to call expedia to fix it. She said something about how I was supposed to check in on Saturday at 3pm; however, i had barely made the booking a few minutes prior to arrival at the hotel via the expedia app. I have used expedia now a few times at other hotels and checking in late at night isn't an issue at most places. I don't understand why her system not working properly means i need to call expedia. The only ... read more
Business response:
Robbin, thank you for choosing our hotel on your recent visit to the area. We were very disappointed that we did not live up to our typical standards, and we're truly sorry your stay was anything less than exceptional. We will discuss this as a team and take corrective action. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Arrived around 8:30 pm, Couldn’t even get inside the lobby because there was nobody at the front desk to buzz me in. The phone outside instructed me to dial 0 for late check in, which I did. The person who answered sounded like they had just woken up, and was very confused as to why I was calling. Turns out “0” was the extension for a guest room. I called and woke up a GUEST. Apologized profusely and looked up the front desk phone number which I called 4 times, to which nobody answered. After waiting around 20 min I got back... read more
Business response:
Brittani, thank you for your recent stay and for sharing your experience. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will take necessary actions with our front desk, housekeeping, and maintenance team. Thank you again for your valuable... read more
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.