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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nobody at the front desk when I arrived to check in. There was a phone to get the front door open and it just kept ringing for ten minutes straight before I called Expedia. They were also unable to get someone at the hotel so they offered me a refund. After jumping through the hoops for a refund and after 40 min of waiting on the phone they actually got a hold of a staff member at the hotel to let me check in. I wasted an hour just trying to get into the hotel and lost an hour of potential rest because the front de... read more
Business response:
Dear Luke Mario, Thank you for sharing a review of your visit. We apologize for the inconvenience you experienced during your check-in process and the issues with the room. Your feedback is valuable, and we're genuinely sorry that your arrival did not meet your expectations. Rest assured, we will address these concerns with our team to ensure a smoother check-in experience and maintain our property's cleanliness. We appreciate your patience and the opportunity to improve. Should you reconsider, we hope to provide you with a ... read more
Try somewhere else... "Non-smoking" room reeked of smoke, and there were constant problems with my key card not working or doors that needed a key card not opening or functioning. When I asked for another room, all they could offer was a "pets" room, which wouldn't have been any better with my allergies. Should have asked for a refund.
Business response:
Dear Ryan, Thank you for choosing us and sharing your feedback. It's disappointing to hear about the inconvenience you experienced with the room odor and the key card problems. This does not meet the standards we strive for. We apologize for not being able to provide you with a suitable alternative promptly. Your feedback is valuable, and we will address these concerns to ensure improvements in our service. We appreciate your understanding and encourage you to reach out to us to discuss your specific concerns further. Your c... read more
There was a dog in the upstair bedroom the dog was running around since 2am and we had no sleeɛ the dod stop at 7am. I want a refund.
Business response:
Dear Maria, We are genuinely sorry for the inconvenience you experienced during your stay. This does not align with the level of service we aim to provide our guests. We understand the importance of a restful night's sleep. Please accept our apologies. We recommend reaching out to us directly to discuss your concerns and ensure you receive the assistance you need. Your satisfaction is important to us, and we hope this issue can be resolved to your satisfaction.Sincerely,Hotel Management
The clerk checking me in tried to tell me that my government issued Military ID card is not a valid ID card. Mainly because she could not scan me into the system. Her lazy ass did not want to enter the information manually. Any illegal can present fraudulent documents and obtain a drivers license, the state does not verify the persons identity. There is no vetting. But a drivers license can be scanned and that makes it OK. That is BS.
Business response:
Dear William, Thank you for choosing us and writing a review about your stay. We're sorry for any inconvenience you experienced during check-in. Our primary goal is to ensure a smooth and secure check-in process for all our guests. We value your feedback, which highlights areas for improvement. Please accept our apologies for any frustration this may have caused. Your input is valuable, and we'll work to enhance our procedures for the convenience of all our guests. Thank you for sharing your concerns.Sincerely,Hotel Manageme... read more
Not friendly staff, no shampoo in the room, horrible breakfast( nothing impressive)
Business response:
Thank you for your feedback, I do appreciate hearing from guest way that my staff and I can improve to make our guest stay more comfortable.
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.