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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area was okay and I mean just okay, The website says a breakfast with that is not halfway true you get coffee and box oatmeal
Business response:
Angela, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
poor service
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
I don't like the second floor don't les us to sleep for 2 days, I call the front desk 4 times and they continúe make the noise.
Business response:
Thank you for your review. We are sorry your sleep was disturbed due to the other guests on the property and that our staff was unable to resolve it promptly. This is not the level of service we generally provide, and it certainly does not meet our standards. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
Depressed area in need of refurbishment. The motel itself is in ok condition but surrounding area needs help. The room appears clean but I think the cleaning materials used during pandemic left a sticky feeling on kitchen area floor. After walking barefoot my feet felt irritated so I had to wash them off to relive the burning sensation. This is not the facility that I thought that I was booking, my mistake.
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping associates work hard to make sure all of our rooms are in spotless condition, so we apologize that this was not your experience. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. Sincerely, Hotel Manageme... read more
It was decent as far a cleanliness. But my first night was terrible. The person at the front desk seemed like he could care less about being at work. As soon as I got to my room the maintenance man knocked on my door to get equipment out of the bathroom. An hour or so after that someone attempted to get in my room. Ignored it. Then they came back and started knocking as well as trying to open the door. I cracked it with the guard still on because at this point I'm terrified. It was guest and a woman from the front desk. She ... read more
Business response:
Thank you for staying with us and for reviewing your experience. We apologize for the miscommunication with your room and for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
This particular Extended Stay (chester Lane) is used for nothing more than criminal (sexual, illicit drugs) activities. The guests who do commit such actions have no regards to people who are actually staying there due to work. The staff on site do not care about the surroundings and actions of such guests. As they are aware of such wrongdoings. The rooms are not up to par, the bathroom in my particular room had rust/mold around the toilet on the bottom. The bathtub was stripped and peeling. Most or some rooms have mini kitc... read more
Business response:
Thank you for taking the time to review our hotel. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel didn’t respect the price, lady was rude, and didn’t respect my reservations wish I had 4. Never ever stay there again.
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.