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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is easy to lose if you’ve never been there and you may end up in one of the neighboring parking lots. It’s right behind a curve in the road and if you need to exit the parking lot and go to the left you do so at the risk of your car because it’s a blind turn out. When we arrived (between 4:30 and 5 pm PST) we were greeted with surly and inhospitable service. Any request we had the answer was, essentially, no. When we asked for a manager, we were informed that there was no manager at the hotel. Worse than the servic... read more
Business response:
Dear Sheera, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Sincerely,Ho... read more
We were given a room next to guests that were having a party. The music was loud and there were some loud thuds - with the doors - it was the worst hotel experience we’ve ever had. You ceroget what you pay for! Book with caution!
Business response:
Dear Guest, Thank you for choosing us. We are sorry we could not provide you with a relaxing feeling. The situation you described regarding the noise disturbances is very disappointing. Our front desk team can handle and resolve such issues to your satisfaction. We hope you will give us an opportunity to make this up to you on a future stay, and we are positive you will leave with a more favorable impression.Sincerely,Hotel Management
Not only was it all the boxes i checked off but they charge your card an additional 100.00 deposit for each room. Although the gentleman said it was refundable at check out. I dont know why they have to collect a deposit. I did choose this hotel because of the price but after the deposit i could have stayed in a much much nicer hotel and not had to put up a deposit of 100.00. Learn my leson for trying to save some money. Would not be staying here again.
Business response:
Dear PLUVIO, We are sorry you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. After a satisfactory inspection, the room deposit will be refu... read more
Won’t stay here again. Staff not very friendly or inviting. They lack hospitality, I couldn’t believe they hold $100 on you CC. Most hotels I’ve stayed at is a $50 hold. Their free breakfast was a joke, it’s not breakfast at all. It’s hot water and packets of oatmeal. Horrible coffee and stale prepackaged mini muffins.
Business response:
Dear Albert, We are sorry our complimentary grab-and-go breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you here.Sincerely,Hotel Management
Coffee and granola bars is not breakfast. Room was very tired looking and didn’t reflect the rating from Expedia. No toiletries except a couple bars of soap.
Business response:
Dear William, Thank you for the comments about your stay with us, and we sincerely apologize if we did not properly service your room, and we regret that you did not thoroughly enjoy our breakfast. We will address these concerns with our staff. Your feedback will help us as we continually work to improve our service. It was a pleasure having you as our guest, and we hope to welcome you back soon.Sincerely,Hotel Management
Liked nothing worst hotel experience I have ever had
Business response:
Dear TRENT, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. Our goal is to provide an exceptional experience to our guests; therefore, we regret this was not your experience. We hope you will revisit us for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
I am on crutches and had to return to the lobby from the 3rd floor twice to get my keycard reset because it didn't work. There was a dog barking all night in the room next to me on the 1st night. There was mold in the shower.
Business response:
Dear LETASHA, Thank you for posting a review of your recent stay. We apologize for the housekeeping issue you experienced in your shower. Our team must have overlooked this when making your room ready for occupancy. We also apologize for the problem with the key card and the inconvenience this caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. Furthermore, we also apologize for not addressing the neighbor guest about their dog barking... read more
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.