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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirtiest hotel I've ever been to When i checked in and was walking to the elevators, i could smell cigarette smoke and there's no smoking on the premises. Obviously people didnt care about the rule. When I walked into my room, there was a nasty smell. The laminate floor was sticky and i saw dust all over it. The leather chair had crumbs on it. It Obviously was not cleaned well. You would think during Covid, it would be extra clean but sadly was not. I was grossed out enough to not sit down. I was there 45 minutes trying to f... read more
Business response:
Mike, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Que no me an regresado el depósito y las camas son muy pequeñas
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Hotels.com Failed! The hotel stay was okay. Your service however was garbage. Your little online portal told me it was going to find a representative in one to two minutes and it took about 10. Before I could even type out what my issue was they said you took too long goodbye. I will not be recommending your services to anyone in the future.
Business response:
Stephan, thank you for sharing your concerns online. We are sorry for the inconvenience you had due to the third-party website. We hope you will select our hotel in the future and allow us to host you. Sincerely, Hotel Management
The staff it was so rude !!! No body helping me i have to wait until 3: pm
Business response:
Thank you for your honest evaluation. We apologize for the unprofessional behavior of our staff. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Strange odors and flat pillows.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Also your concern regarding the pillows will be shared with our team so that corrective measures can be taken. We hope you will consider giving us another o... read more
This was a horrible experience They said I didn’t have a reservation at this property and they had me waiting for over 3 hours then they gave me a room that they had put to the side horrible experience and I want a refund. The hotel blamed hotels . Com and said you guys basically made a reservation that was no where to be found
Business response:
Martin, thank you for being a guest at our hotel. We are very sorry to read about the predicament you had with your reservation and realize you must be frustrated. We regret the issue you had due to the third-party website. We hope to have an opportunity to restore your faith in us. Sincerely, Hotel Management
1 day traveler Stayed here before without any problems. On on this last stay, the room had a strong cigarette odor that wouldn't go away. Even after opening window. Bathroom smelled like pee on floor, but it didnt see any signs of any. Maybe a dirty mop or something when they cleaned the room. I notified front desk of the smell in room so that i wouldn't be charged for the smoking odor that was still there. Bed was comfortable, quiet in hallways and front desk staff was nice. Fridge and counter tops were clean. Shower sink a... read more
Business response:
David, thank you for being our loyal guest. Although your previous visits have been pleasant, we apologize for the issues you had this stay. We will utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. On a positive note, we are glad you liked our front office team and the comfort of your bed. We look forward to providing the kind of stay you had known us for. Sincerely, Hotel Management
First off, the hotel had no keys. We had to be let into our room. We were only staying one night and arrived late, but what kind of hotel doesn't give out keys to their room?
Business response:
Thank you for your review. We are sorry for the disappointing stay you had with us and regret the inconvenience caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.