Extended Stay America - Bakersfield - Chester Lane

Business response:

Mary, thank you for being our guest. It was disheartening to read your comments about the smoke stay you had, and we apologize for such poor experience. Your feedback will be utilized to enforce our no-smoking policy effectively. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

Claudia, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Jorge, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for taking the time to post your feedback. It is disappointing to read about the inconvenience you experienced; moreover, we apologize we were unable to assist you to your satisfaction. Since this review is anonymous, we may need more details to investigate the billing issue. Please reach out to us at our hotel so we can assist you further. Thank you for being our guest, and we look forward to hearing from you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you encountered in your room and regret our associate did not resolve the problem to your satisfaction. Your comments have been shared with the appropriate teams so that we can improve our service and facilities going forward. Also, we apologize you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. We value your business and hope to have an opportunity of hosting you in the future for a much b... read more